Community Lead, 625 Mass Ave at WeWork

Cambridge, Massachusetts, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

coworking, real estate, flexible workspaceIndustries

Requirements

Report to the building daily to ensure members’ needs are met and WeWork global standards are maintained
Work with a variety of members from different backgrounds and industries, or focus on Enterprise clients (depending on location), which may involve different holidays, technical systems, operational and relationship requirements, and property management responsibilities
Complete scheduled quarterly conversations with owned accounts to maximize membership value and check in regularly with all members
Anticipate member and guest needs using collected information to personalize experiences
Follow up in person with members submitting bad ratings for conference rooms, tickets, or negative Medallia responses
Follow the issue resolution model using the severity scale to ensure solutions meet member needs
Review all Medallia responses to identify improvements and implement proactive changes
Support front desk coverage schedule as needed during business hours
Conduct pre-move-in meetings with new accounts
Complete New Member Orientation for all new accounts
Curate new member onboarding materials (e.g., welcome notes, FAQ guides) for move-in day
Conduct move-out interviews with departing members
Provide feedback on event programming types based on member makeup and evaluate events by attendance, satisfaction, and impact
Set up and host weekly social events and execute Value-Driving events
Distribute event promotion info, including creating and posting weekly and individual event posters
Ensure building-specific operational requirements (e.g., elevators, HVAC) are met for events
Conduct morning walkthroughs to address building operations and management needs

Responsibilities

Deliver un-compromised member experience through curated events based on members’ interests
Introduce members to each other for business opportunities
Create a welcoming environment for members and their guests
Achieve targets for Membership Engagement & Retention
Handle Move-In & Move-Out processes
Manage Events programming and execution
Oversee Building Operations and Management

Skills

Key technologies and capabilities for this role

community managementevent planningmember engagementrelationship buildingcustomer servicenetworking

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This is not a remote position; you will report to your building each day at the WeWork location, specifically 625 Mass Ave.

What are the main responsibilities of the Community Lead role?

Responsibilities include membership engagement and retention through scheduled conversations, anticipating member needs, following up on negative feedback, supporting front desk coverage, and handling move-in/move-out processes.

What is the employment type for this position?

This is a full-time position.

What is the company culture like at WeWork?

WeWork focuses on building a global community, providing support for members to do their best work, and creating spaces to elevate ideas, with an emphasis on elevated member experiences through events and networking.

What salary or compensation is offered for this role?

This information is not specified in the job description.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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