[Remote] Community Health Worker at Devoted Health

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Community Health Worker Certification, Certification of Medical Assistant (CMA), Registered Medical Assistant (RMA), or an Associates degree or higher in health sciences or related field and 3+ years’ work experience in a healthcare setting
Understanding of how to identify community resources and experience working with patients to access these
Experience working on an interdisciplinary team of healthcare professionals
Comfortable working with internal and external stakeholders to advocate for our patients
Prior experience working with complex patients and/or underserved populations

Responsibilities

Screen patients for Social Determinants of Health (SDOH) needs & mobilize appropriate community-based resources, ensuring long term patient success
Identify & maintain list of community resources to meet patient needs (i.e., transportation, housing, financial, food, medication discounts, support groups)
Perform a mixture of virtual, telephonic & field-based (depending on geography) patient outreach, education & engagement visits to build rapport and overcome barriers
Serve as Care Traffic Controller, working closely with patients’ PCP, specialists, and the interdisciplinary care team to facilitate and track resolution of clinical orders, such as scheduling appointments, diagnostic testing, DME, and Home Health
Collaborate with interdisciplinary care team in reviewing patient panel needs and expediting/prioritizing key tasks such as scheduling follow-up visits and coordination of STARs gaps closure
Prepare for, and actively participate in, weekly interdisciplinary care team meetings, helping the team to identify high risk patients, solutions to overcome barriers, and defining next steps towards meeting goals
Assist patients with practical skill development, such as tech and health literacy, smoking cessation, budgeting, and nutrition education
Conduct Fall Risk Assessments in home and provide education to patient on safety concerns identified
Educate & motivate patients’ families and caregivers on patient needs to establish a sustainable support system

Skills

Key technologies and capabilities for this role

Social Determinants of Health (SDOH)Patient AdvocacyCommunity Resource ConnectionCare NavigationCare CoordinationWellness CoachingLife Skills CoachingPatient Relationship Building

Questions & Answers

Common questions about this position

Is this Community Health Worker position remote?

Yes, this is a fully remote role, though it involves a mixture of in-home, virtual, telephonic, and field-based patient visits depending on geography and program needs.

What are the key responsibilities of the Community Health Worker?

Key responsibilities include screening patients for social determinants of health needs and connecting them to community resources, serving as a care navigator by coordinating with the care team and scheduling appointments, and coaching patients on wellness and life skills.

What is the team structure like for this role?

The role is part of a highly collaborative, multidisciplinary Gold Care Program team that includes physicians, nurse practitioners, nurse case managers, social work case managers, community health workers, and outreach specialists.

What kind of person succeeds in this Community Health Worker role?

To succeed, an individual must be an adaptable and resourceful problem-solver, a compassionate and collaborative team player, and someone who feels a deep connection to the mission of treating patients like family.

What is the company culture or mission behind this role?

Devoted Medical was founded on treating each patient like loved ones to improve healthcare for vulnerable populations, with the Gold Care Program providing whole-person clinical, social, and logistical support through a collaborative team united by this mission.

Devoted Health

Medicare Advantage plans with personalized support

About Devoted Health

Devoted Health provides Medicare Advantage plans aimed at simplifying and making healthcare more affordable for seniors aged 65 and older. Their plans include services like provider and pharmacy searches, prescription drug coverage, and preventive care rewards. Members pay premiums for these plans, and the company may also receive government payments for managing Medicare benefits. What sets Devoted Health apart from competitors is their high level of customer service, featuring Devoted Health Guides who assist members in navigating their healthcare options and addressing common issues with traditional insurance. Additionally, they promote preventive care through the Devoted Dollars program, which rewards members for engaging in health activities. The goal of Devoted Health is to create a more compassionate and accessible healthcare experience for its members.

Waltham, MassachusettsHeadquarters

2017Year Founded

$2,194.5MTotal Funding

SERIES_ECompany Stage

HealthcareIndustries

1,001-5,000Employees

Benefits

Comprehensive health plan

401(k) retirement plan

Generous vacation and holiday time

Lyra mental health resources

Time off to vote

Risks

Increased competition from Medicare Advantage providers like Clover Health and Oscar Health.

Potential regulatory changes affecting Medicare Advantage plans by CMS.

Rising healthcare costs could impact the affordability of Devoted Health's plans.

Differentiation

Devoted Health offers personalized assistance through Devoted Health Guides for member support.

The company emphasizes preventive care with its Devoted Dollars rewards program.

Devoted Health integrates virtual and in-home care with top local providers.

Upsides

Devoted Health raised $287 million in Series E funding in 2024.

The company expanded Medicare Advantage plans to eight new states in 2023.

Devoted Health achieved a 5-star Medicare Advantage rating in Ohio in 2023.

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