Community & Customer Success Manager at Ideogram

Toronto, Ontario, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, Generative MediaIndustries

Requirements

Customer-obsessed relationship builder who prioritizes trust, empathy, clarity, and responsiveness, loves elevating user voices, and helping creatives succeed
Strategic, forward-looking problem solver who anticipates issues, thinks in systems, and identifies smarter, faster, more elegant solutions
AI-savvy and automation-driven, excited to use AI to automate support operations, cluster, and analyze user feedback

Responsibilities

Grow and nurture a thriving community across Discord and social channels through educational programming like creator spotlights, tutorials, events, and AMAs (~40%)
Design rituals, systems, and social architecture to keep the community connected, supported, and valued; identify and support community champions, moderators, and ambassadors
Oversee affiliate and creative partner programs to boost customer acquisition and engagement
Act as the bridge between users and the product team, translating community feedback into actionable insights (~25%)
Build AI-powered systems to collect, analyze, and synthesize feedback at scale
Collaborate with Product and Engineering to inform roadmaps and feature development
Deliver empathetic, timely support across all channels with a focus on human connection, spotting issues early, and ensuring users feel guided and empowered (~20%)
Build AI-powered systems, macros, and tools to automate repetitive tasks, reduce manual triage, and develop scalable support strategies blending human expertise with automation
Create and maintain help center content, troubleshooting guides, docs, and support resources
Partner cross-functionally to create educational resources, tutorials, and best practices that elevate users' creative output (~15%)
Celebrate and amplify community creations, workflows, and stories
Develop a consistent content cadence that keeps users inspired, informed, and confident exploring new features

Skills

Key technologies and capabilities for this role

Community ManagementCustomer SuccessDiscordSocial MediaUser EngagementEvent ManagementAMACustomer FeedbackAI ToolsSupport Automation

Questions & Answers

Common questions about this position

Is this role remote or onsite?

This is an onsite position.

What is the salary or compensation for this role?

This information is not specified in the job description.

What skills are required for the Community & Customer Success Manager role?

Key skills include community management and engagement, acting as the voice of the customer to provide actionable insights, and building AI-powered systems for support operations, feedback analysis, and automation.

What is the company culture like at Ideogram?

Ideogram has a flat team structure with a culture of high ownership, collaboration, and mentorship.

What makes a strong candidate for this position?

Strong candidates should have experience in community building, customer insights, and AI automation for support, with a passion for nurturing creative communities and using data to drive product improvements.

Ideogram

Generates images from user ideas using AI

About Ideogram

Ideogram.ai is an AI platform that transforms user ideas into visually appealing images almost instantly. It uses generative AI technology to make creative expression accessible to a wide audience, including individual creators, artists, and businesses looking to improve their visual content. The platform operates on a freemium model, offering basic services for free while charging for premium features and subscriptions. This approach allows Ideogram.ai to generate revenue by providing advanced functionalities and enhanced experiences for paying users. What sets Ideogram.ai apart from its competitors is its ability to deliver high-quality images quickly and efficiently, catering to the growing demand for easy and fast creative solutions.

Toronto, CanadaHeadquarters

2022Year Founded

$93.9MTotal Funding

SERIES_ACompany Stage

Consumer Software, AI & Machine LearningIndustries

11-50Employees

Risks

Flux 1.1 Pro's superior speed and quality threaten Ideogram's market position.

Open-source models like Flux offer high-quality alternatives, increasing competition.

Google's Gemini project may surpass Ideogram in creating realistic AI-generated visuals.

Differentiation

Ideogram offers seamless text-to-image conversion, enhancing creative expression for diverse users.

The platform's freemium model attracts a wide audience, from individuals to businesses.

Ideogram 2.0 excels in text rendering, a key challenge in AI image generation.

Upsides

Ideogram's bulk image generation tool streamlines creative processes for users.

The new Ideogram Tile feature expands design possibilities with seamless pattern creation.

Ideogram's $80 million funding boosts its capacity for innovation and market expansion.

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