Community Associate, Downtown Denver at WeWork

Denver, Colorado, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Coworking, Flexible WorkspaceIndustries

Requirements

Ability to report to the building each day in Downtown Denver
Warm and welcoming demeanor for greeting members and guests
Knowledge of WeWork's guest policy and ability to ensure proper sign-in via Welkio iPad
Ability to learn names of members and guests to build relationships
Capability to anticipate and personalize member and guest experiences
Familiarity with building-specific forms (e.g., pet forms, filming requests, bike room requests)
Ability to keep front desk clean and organized
Knowledge of building layout for way-finding, policies, procedures, and community etiquette
Ability to provide feedback on event programming and evaluate events
Proficiency in using systems like Kube for member notes
Knowledge of local resources (restaurants, delivery, catering, venues, post office, shipping, supplies)
Active engagement on WeWork member network
Ability to manage music levels and activations appropriately
Capability to write and send building update broadcasts
Skills in receiving, processing, sorting, and organizing mail
Ability to manage mailroom operations, including "Return to Sender" and lost packages
Knowledge of WeWork mail and mailroom policies
Ability to track, audit, and organize keys and keycards
Capability to manage keycard stock and request inventory
Alignment with WeWork’s core values

Responsibilities

Cover the front desk during building business hours as the on-site point of contact
Greet members and guests warmly
Ensure guests sign in via Welkio iPad per policy
Build relationships by learning names and personalizing experiences
Keep building-specific forms up to date
Maintain a clean and organized front desk
Notify members of food deliveries and couriers
Answer member and guest questions on building-related topics
Provide feedback on event programming and evaluate events based on attendance, satisfaction, and impact
Celebrate members’ successes with gifts and notes
Promote events by creating and posting weekly and individual event posters, and distributing info
Ensure operational requirements for events (e.g., elevators, HVAC)
Input member notes into Kube or equivalent system
Identify and execute opportunities to connect members
Recommend local resources to members
Explain WeWork policies and procedures, and update members on building issues
Be active on the WeWork member network
Manage music levels and activations appropriately
Write and send broadcasts on building updates
Receive, process, sort, and organize all mail
Locate and issue posts via regional system to members
Keep mailroom organized and clean
Handle "Return to Sender" for unidentified or former member mail after 30 days
Ensure courier parcels have correct details for pick-ups
Investigate, escalate, and resolve lost packages
Track, audit, and organize keys collected and distributed
Manage keycard stock and request new inventory
Take direction from Community Lead and Community Manager to support the team
Build a welcoming community through events and relationships
Ensure building is fully operational with efficient processes
Drive growth and promotion of WeWork service offerings

Skills

Customer Service

Front Desk Management

Guest Relations

Community Building

Event Coordination

Relationship Building

Welkio

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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