Community Associate (Customer Service) at WeWork

Lima, Callao Region, Peru

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Coworking, Real EstateIndustries

Requirements

Full-time availability during building’s set business hours
Ability to support multiple buildings as required
Knowledge of WeWork’s core values, policies, procedures, and guest policies
Proficiency with tools like Welkio iPad, Spacestation or equivalent systems
Capability to anticipate member and guest needs and personalize experiences
Ability to take direction from Community Lead and Community Manager

Responsibilities

Cover the front desk and act as the on-site point of contact for members and guests
Greet members and guests warmly and ensure guests sign in via Welkio iPad
Learn names of members and guests to build relationships and foster community
Keep front desk clean, organized, and ensure building-specific forms (e.g., pet forms, filming requests) are up to date
Notify members of food deliveries and couriers; answer questions on way-finding, policies, etiquette
Provide feedback on event programming, evaluate events based on attendance and impact
Celebrate members’ successes with gifts and notes; promote events via posters and info distribution
Ensure operational requirements for events (e.g., elevators, HVAC)
Input notes on members into Spacestation; identify opportunities to connect members
Recommend local services (restaurants, delivery, venues, etc.); be active on WeWork member network
Communicate building updates via broadcasts; manage music levels and activations
Receive, process, sort, and organize all mail
Build a welcoming community through events and relationships
Ensure building is fully operational with efficient processes
Drive growth and promotion of WeWork service offerings
Support Community Team as directed

Skills

Customer Service

Front Desk Management

Event Planning

Community Building

Relationship Management

Operations Management

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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