Community Associate (Customer Service) at WeWork

Lima, Callao Region, Peru

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Coworking, Real EstateIndustries

Requirements

Full-time availability during building’s set business hours
Ability to support multiple buildings as required
Knowledge of WeWork’s core values, policies, procedures, and guest policies
Proficiency with tools like Welkio iPad, Spacestation or equivalent systems
Capability to anticipate member and guest needs and personalize experiences
Ability to take direction from Community Lead and Community Manager

Responsibilities

Cover the front desk and act as the on-site point of contact for members and guests
Greet members and guests warmly and ensure guests sign in via Welkio iPad
Learn names of members and guests to build relationships and foster community
Keep front desk clean, organized, and ensure building-specific forms (e.g., pet forms, filming requests) are up to date
Notify members of food deliveries and couriers; answer questions on way-finding, policies, etiquette
Provide feedback on event programming, evaluate events based on attendance and impact
Celebrate members’ successes with gifts and notes; promote events via posters and info distribution
Ensure operational requirements for events (e.g., elevators, HVAC)
Input notes on members into Spacestation; identify opportunities to connect members
Recommend local services (restaurants, delivery, venues, etc.); be active on WeWork member network
Communicate building updates via broadcasts; manage music levels and activations
Receive, process, sort, and organize all mail
Build a welcoming community through events and relationships
Ensure building is fully operational with efficient processes
Drive growth and promotion of WeWork service offerings
Support Community Team as directed

Skills

Key technologies and capabilities for this role

Customer ServiceFront Desk ManagementEvent PlanningCommunity BuildingRelationship ManagementOperations Management

Questions & Answers

Common questions about this position

What does a Community Associate do at WeWork?

As a Community Associate, you'll be the primary point of contact for the Community, acting as the 'face' of WeWork, managing the front desk, building relationships with members, organizing events, and ensuring the building runs efficiently while supporting multiple locations as required.

Is this a full-time position?

Yes, this is a full-time role.

What are WeWork's core values or mission?

WeWork aims to build a global community by giving members the support to do their best work and the space to take their ideas to new heights, while illustrating core values and working towards the mission.

What skills are needed for the Community Associate role?

Key skills include front desk management such as greeting members warmly, handling guest sign-ins, building relationships by learning names, anticipating needs, and providing event feedback to engage the community.

Who do Community Associates report to?

You will report to your Community Management team, take direction from the Community Lead and Community Manager, and support the Community Team as necessary.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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