Community Associate at WeWork

Rio de Janeiro, State of Rio de Janeiro, Brazil

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Real Estate, Coworking, Flexible WorkspaceIndustries

Requirements

Full-time availability to report to the building each day during set business hours
Ability to work with a variety of members from different backgrounds and industries, or focus on Enterprise clients depending on location
Familiarity with WeWork’s core values and mission
Comfortable using tools like Welkio iPad, Kube or equivalent systems for check-ins and member notes

Responsibilities

Cover the front desk as the primary on-site point of contact, greeting members and guests warmly
Ensure guests sign in per WeWork's policy via Welkio iPad
Learn names of members and guests to build relationships and foster community
Anticipate and personalize member/guest experiences using collected information
Maintain up-to-date building-specific forms (e.g., pet forms, filming requests, bike room requests)
Keep front desk clean, organized, and notify members of deliveries/couriers
Answer questions on building-related topics like way-finding, policies, procedures, and etiquette
Provide feedback on event programming based on member makeup and evaluate events by attendance, satisfaction, and impact
Celebrate members’ successes and milestones with gifts and notes
Distribute event info, create/post weekly and individual event posters
Ensure operational requirements for events (e.g., elevators, HVAC)
Input notes about members into Kube or equivalent system
Identify and execute opportunities to connect members
Recommend local services (restaurants, delivery, catering, venues, post office, shipping, supplies)
Be active on the WeWork member network to engage members
Support Community Management team, take direction from Community Lead/Manager, ensure building operations and processes run efficiently, drive growth/promotion of services, and build welcoming community through events/relationships

Skills

Key technologies and capabilities for this role

Customer ServiceCommunity BuildingEvent PlanningRelationship ManagementOperations Support

Questions & Answers

Common questions about this position

What is the work arrangement for the Community Associate role?

This is a full-time position where you will report to your building each day to support the Community Management team.

What are the main responsibilities of a Community Associate?

Responsibilities include front desk management such as greeting members and guests, ensuring guests sign in via Welkio iPad, building relationships by learning names, anticipating needs, maintaining forms, and keeping the desk clean.

What is WeWork's company culture like?

WeWork focuses on building a welcoming and collaborative community environment through events and relationships, united by a desire to empower members to do their best work while illustrating core values.

What salary or compensation does the role offer?

This information is not specified in the job description.

What makes a strong candidate for the Community Associate position?

Strong candidates should excel at being warm, welcoming, and proactive in building relationships, anticipating member needs, and ensuring smooth front desk operations to create a sense of community.

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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