Community Associate - 12 months contract at WeWork

Seoul, South Korea, South Korea

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Coworking, Flexible WorkspaceIndustries

Requirements

12-month contract position
Full-time employment
Daily on-site presence at the building during set business hours

Responsibilities

Cover the front desk during the building’s set business hours and be an on-site point of contact, easily located on the member floor or at Community Bar
Greet members and guests with a warm and welcoming demeanor
Ensure all visiting guests are in accordance with WeWork's guest policy by ensuring all guests properly sign-in via Welkio iPad
Learn the names of members and guests with the goal of building relationships in order to facilitate the sense of Community WeWork is known for
Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience
Ensure building-specific forms are up to date including pet forms, filming requests, bike room requests, etc
Keep the front desk clean and organized
Notify members of any food deliveries and couriers
Answer any questions from members and guests related to the building including way-finding, policies and procedures, community etiquette, etc
Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate event team
Consistently celebrate members’ successes and milestones through gifts and notes
Distribute all necessary info to promote the event including creation and posting of weekly events poster and individual event posters
Ensure building-specific operational requirements are met for each event (elevators, HVAC, etc.)
Input notes into Spacestation or equivalent system about members
Identify and execute opportunities to connect members with each other
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc
Be active on the WeWork member network to engage members
Know and explain WeWork policies and procedures and communicate, inform, and update members on building issues
Ensure music levels and activations are appropriate to the daypart and occasion
Write and send broadcasts relating to building updates
Receive, process, sort, and organize all mail
Locate and issue post via the regional system to members upon request
Keep the mailroom organized and clean
"Return to Sender" for unidentified mail and former member mail after 30 days of no-pick up
Ensure courier parcels have all the correct details for scheduled pick-ups
Investigate, escalate, and resolve 'lost' packages
Know and explain WeWork policies and procedures around mail and mailroom
Track, audit, and organize keys collected and distributed
Manage keycard stock

Skills

Customer Service

Front Desk Management

Guest Relations

Relationship Building

Event Coordination

Community Engagement

WeWork

Provides coworking and office space solutions

About WeWork

WeWork provides shared workspaces and office solutions for individuals and businesses. Their spaces are designed to be flexible, allowing users to rent desks or private offices based on their needs. WeWork's locations are equipped with amenities such as high-speed internet, meeting rooms, and communal areas, making it easy for members to collaborate and network. Unlike traditional office rentals, WeWork offers short-term leases and a variety of membership plans, catering to freelancers, startups, and larger enterprises. The goal of WeWork is to create environments that foster productivity and community among its members.

New York City, New YorkHeadquarters

2010Year Founded

$12,795.1MTotal Funding

IPOCompany Stage

Social Impact, Real EstateIndustries

5,001-10,000Employees

Benefits

Competitive healthcare benefits

Life and AD&D insurance

401(k) matching

20 days of PTO

10 paid holidays

80 hours of paid sick time per full calendar year

16 weeks paid parental leave

Risks

Increased competition from Upflex threatens WeWork's market share.

WeWork's $19 billion debt limits financial flexibility and growth investment.

Bankruptcy filing indicates financial instability, risking client trust and membership decline.

Differentiation

WeWork transforms buildings into dynamic, collaborative workspaces for creativity and focus.

WeWork offers infrastructure, services, events, and tech for creators to thrive.

WeWork's eco-friendly workspaces attract environmentally conscious businesses.

Upsides

Flexible workspace demand is increasing with hybrid work models benefiting WeWork.

Digital nomadism rise creates global demand for coworking spaces, expanding WeWork's market.

Corporate downsizing in favor of flexible leases aligns with WeWork's offerings.

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