Deployment & Activation Coordinator

Employment Type: Full-Time

Position Overview

Willow is seeking an individual passionate about infrastructure technology with domain expertise in building systems, Fault Detection & Diagnostics, and data analytics. The Deployment & Activation Coordinator will be responsible for deploying the Willow platform for customers, enabling them to optimize their building systems. This role involves applying expertise in Fault Detection and Diagnostics to asset mapping and tagging.

Responsibilities

• Collaborate with Delivery Project Managers and Engineers throughout project stages: Pre-Integrations and Discovery, IoT Integrations and Data Acquisition, and Data Tagging (Classification and 3D Geometry Modelling).
• Act as a Subject Matter Expert, supporting product, software development, customer support, and customer success teams through knowledge sharing, training, product testing, validation, and troubleshooting.
• Review project documentation and produce necessary documents, such as network topologies.
• Perform data tagging and skill activation across multiple sites, conducting quality assurance reviews to ensure data accuracy.
• Review data within the Willow platform (via front-end, database, or API) and compare it against other applications.
• Ensure the highest quality and accuracy of all data collected and submitted to the Willow platform, which is critical to Willow Services.
• Utilize industry knowledge and understanding of building systems to create digital twins for the Activate Technology analytics platform.
• Partner with other Willow teams to support customer-facing discovery sessions and workshops to define scope and requirements.

Requirements

• 3+ years of experience in Building Automation Services or a similar field.
• Mechanical Engineering or Electrical Engineering qualifications are favorable, but a strong eagerness to learn new technology is paramount.
• Solid understanding of building technologies including HVAC controls, Building Management Systems (BMS), lighting controls, energy metering networks, IT/OT/IoT Devices, and network access controls and security technologies.
• Required: Fault Detection & Diagnostics and troubleshooting skills in Building Automation/Energy Management Systems.
• Understanding of technical documentation such as network topology, wiring diagrams, points lists, operational manuals, and functional descriptions for systems like BMS, EMS, Security, and Lighting.
• Intermediate to advanced proficiency in MS Excel or MS SQL is preferred.
• Excellent fault-finding and technical problem-solving skills.
• Enthusiastic, flexible, energetic, highly motivated, and keen to develop skills and knowledge in Fault Detection & Diagnostics technologies.

Company Information

Since its founding in 2017, Willow has grown from an Australian start-up to serving customers globally. Our product digitizes the built world, enabling smarter and more environmentally friendly building operations. You will join a team of performance-driven individuals, supported by advanced technology.

What Willow Offers

• True flexible working arrangements (remote and/or hybrid).
• Parental leave.
• Up to 3 days per year dedicated to community causes.
• Opportunities for professional development through the Willow Academy.
• Discounts on shopping and services.

Willow is committed to continuous improvement and innovation.