Commercial Strategy & Operations Lead, Professional Services at Rockwell Automation

Milwaukee, Wisconsin, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial Automation, Manufacturing, Professional ServicesIndustries

Requirements

Bachelor's Degree or Equivalent Years of Relevant Work Experience
Legal authorization to work in the U.S. (no sponsorship for employment visas)
Preferred Requirements
5+ years of experience in commercial enablement, process improvement, business development, consulting delivery, or sales operations within a professional services environment
Strong understanding of service line structures, go-to-market strategies, and client engagement models
Proven ability to manage multiple priorities and deliver results in a fast-paced, matrixed organization

Responsibilities

Commercial Integration and Process Optimization
Define future-state and common commercial processes for PRS, including process maps, tools, methodologies, and governance models
Conduct stakeholder interviews to understand current-state commercial and proposal processes, identify gaps, and uncover commonalities
Translate strategic goals into operational workflows that enable commercial success
Hand off stabilized processes to permanent owners with clear documentation and training
Assist in commercial integration efforts for new products, acquisitions, or business units, coordinating across IT, HR, Finance, and Operations
Monitor post-integration performance and proactively address gaps to optimize value realization
Offering Alignment and Optimization
Lead the annual rationalization and prioritization of PRS (professional services) service offerings, including adding and retiring offerings as needed
Serve as a key strategic partner to delivery leaders by leading regular check-ins to align priorities, address challenges, and identify enablement needs
Organize and facilitate annual working sessions between sales and delivery teams to gather feedback, identify trends, and address requests for support
Translate sales and delivery insights into actionable enablement initiatives and continuous improvement plans
Leverage external research and data to provide insights for PRS leaders on current professional services market offerings and trends
Sales Enablement
Develop and maintain self-service sales and training resources for all service lines to promote scalability and consistency across the organization
Design and deliver self-paced training programs for all core service offerings, ensuring content is regularly updated to reflect evolving client needs and market trends
Curate and manage resources within Seismic and other internal platforms to support business development and client engagement
Collaborate and coordinate with LCS Training and Sales Enablement teams as needed

Skills

Key technologies and capabilities for this role

Strategic PlanningProcess OptimizationCommercial IntegrationStakeholder InterviewsProcess MappingOperational WorkflowsGovernance ModelsProposal ProcessesBusiness InsightsTraining DevelopmentSales EnablementProject Coordination

Questions & Answers

Common questions about this position

What is the employment type for this position?

This is a full-time position.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What key skills are needed for the Commercial Strategy & Operations Lead role?

Key skills include process optimization, stakeholder interviews, strategic planning, translating insights into workflows, sales enablement, and leveraging market research.

What is the company culture like at Rockwell Automation?

The culture emphasizes energized problem solvers who take pride in impactful work, welcomes makers, forward thinkers, and problem solvers, and focuses on productivity, sustainability, and agility for manufacturers.

What makes a strong candidate for this role?

Strong candidates excel at bridging sales, delivery, and operations, with experience in strategic planning, process optimization, stakeholder management, and sales enablement.

Rockwell Automation

Industrial automation and information technology solutions

About Rockwell Automation

Rockwell Automation provides hardware, software, and services aimed at improving operational efficiency and sustainability in various industries, including manufacturing and food and beverage. Their products work by integrating advanced technology to streamline processes, enhance reliability, and reduce operational costs. This includes alarm notification software, cybersecurity solutions, and computerized maintenance management systems. What sets Rockwell Automation apart from competitors is their strong emphasis on sustainability and tailored solutions for specific industry needs, helping clients meet environmental standards and improve productivity. The company's goal is to drive better outcomes for clients through technological innovation and comprehensive support.

Milwaukee, WisconsinHeadquarters

1903Year Founded

$39.1MTotal Funding

IPOCompany Stage

Industrial & Manufacturing, Enterprise Software, CybersecurityIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Holidays

Paid Time off

Parental Leave

Caregiver Leave

Flexible Work Hours

Risks

Emerging AI-driven automation companies threaten Rockwell's market share with competitive solutions.

Rapid AI advancements may outpace Rockwell's offerings, requiring significant R&D investment.

Supply chain vulnerabilities, especially in semiconductors, could disrupt Rockwell's production schedules.

Differentiation

Rockwell Automation integrates cutting-edge technology to enhance operational efficiency and sustainability.

The company offers tailored solutions for diverse industries, including manufacturing and food and beverage.

Rockwell Automation emphasizes sustainability, helping clients meet environmental standards and consumer demands.

Upsides

Increased adoption of AI-driven predictive maintenance aligns with Rockwell's focus on operational efficiency.

The rise of Industry 4.0 technologies drives demand for Rockwell's integrated automation solutions.

Growing digital twin technology market offers expansion opportunities for Rockwell's software offerings.

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