Commercial Operations Senior Analyst- Sales Operations at Axon

Boston, Massachusetts, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety, TechnologyIndustries

Requirements

Bachelor’s degree (or equivalent experience) required; Master’s degree preferred
5+ years of related experience in sales operations, commercial finance, quoting, or pricing
Strong working knowledge of Salesforce CPQ, CRM platforms, and Microsoft Dynamics 365 ERP
Advanced Excel / data skills (pivot tables, vlookups, sum-ifs, data modeling, automation familiarity)
Demonstrated ability to simplify complexity — taking large datasets or nuanced financial/contractual requirements and translating them into actionable insights
Proven track record of influencing cross-functional teams and resolving escalated, high-visibility issues
Excellent written, verbal, and interpersonal communication skills, including negotiation and persuasion
Strong project management capabilities with the ability to prioritize and deliver results in a fast-paced environment
Alignment with Axon’s values and a growth mindset to continuously seek operational improvements

Responsibilities

Act as a subject matter expert in Salesforce CPQ, Microsoft Dynamics 365 ERP, Sigma Computing, and related tools, ensuring accuracy and compliance across quoting, pricing, invoicing, and contract amendments
Lead complex post-contract adjustments, analyzing customer purchasing history, revenue recognition (ASC 606), and operational impacts to provide clear, compliant solutions
Partner closely with cross-functional stakeholders in Sales, Customer Success, Finance, and Controllership to resolve escalated issues and ensure smooth execution of contract changes
Influence process improvements by identifying operational gaps, recommending automation opportunities, and standardizing best practices to support Axon’s rapid growth
Mentor and guide Commercial Operations Analysts, providing coaching on complex cases and tools
Prepare and present recommendations to senior stakeholders, simplifying complex data and earning buy-in across diverse audiences
Lead strategic projects that streamline contract lifecycle management, enhance system integrations, and improve reporting accuracy
Serve as a trusted advisor for both internal teams and external customers in navigating post-contract processes

Skills

Key technologies and capabilities for this role

Salesforce CPQMicrosoft Dynamics 365Sigma ComputingQuote-to-CashRevenue RecognitionASC 606Contract ManagementPricingSales OperationsInvoicing

Questions & Answers

Common questions about this position

What is the location or work arrangement for this role?

The position is located at any Axon Hub and reports to the Commercial Operations Manager.

What are the required skills and experience for this position?

Candidates need a Bachelor’s degree (Master’s preferred), 5+ years in sales operations, commercial finance, quoting, or pricing, strong knowledge of Salesforce CPQ, CRM platforms, and Microsoft Dynamics 365 ERP, plus advanced Excel skills including pivot tables, vlookups, sum-ifs, data modeling, and automation.

What is the salary or compensation for this role?

This information is not specified in the job description.

What is the company culture like at Axon?

Axon fosters a fast-paced, challenging, and meaningful environment where employees take ownership, drive real change, constantly grow, and work better together with candor, care, and diverse perspectives.

What makes a strong candidate for this Commercial Operations Senior Analyst role?

A strong candidate will have 5+ years of experience in sales operations or related fields, expertise in Salesforce CPQ and Microsoft Dynamics 365 ERP, advanced Excel skills, and the ability to simplify complex data while mentoring others and partnering cross-functionally.

Axon

Public safety technology for law enforcement

About Axon

Axon provides technology solutions aimed at improving public safety and law enforcement effectiveness. The company offers a range of products, including TASER devices, body-worn cameras, and in-car video systems, which help law enforcement agencies capture and manage evidence. Additionally, Axon provides software solutions for evidence management and real-time situational awareness, operating on a subscription model that generates recurring revenue. Unlike many competitors, Axon combines hardware and software offerings, allowing for a comprehensive approach to public safety technology. The goal of Axon is to enhance safety, accountability, and operational efficiency for law enforcement and public safety organizations worldwide.

Scottsdale, ArizonaHeadquarters

1993Year Founded

$246MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Medical, Dental, Vision

Fitness Programs

Mental Health

Pre-Tax Savings (401k, HSA, FSA)

Annual Bonuses

Stocks

Remote Work

Paid Time Off

Parental Leave

Room to Grow

Leadership Development Program

Learning and Development

Risks

Legal challenges over body camera compatibility may impact Axon's market position.

Integration of Dedrone may pose operational and financial challenges for Axon.

Increased competition from technology partners in Verkada's program could affect Axon's market share.

Differentiation

Axon leads in public safety tech with TASERs, body cameras, and evidence management.

Axon's SaaS model ensures recurring revenue through cloud-based evidence management solutions.

Axon's acquisition of Dedrone enhances its drone security capabilities, setting it apart.

Upsides

Axon's collaboration with Carbyne enhances situational awareness and emergency response.

The Dedrone acquisition expands Axon's market in drone security and airspace protection.

Strategic partnerships, like with Verkada, increase Axon's market reach and integration capabilities.

Land your dream remote job 3x faster with AI

Try Jobo Free