Commercial Leader-Head of UK at Quince

London, England, United Kingdom

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Not SpecifiedCompensation

Expert & Leadership (9+ years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, TechnologyIndustries

Requirements

15+ years of experience in general management, ecommerce, strategy, or operations roles
Proven success launching or scaling a market or region from the ground up
Strong understanding of the local consumer landscape and ecommerce ecosystem
Experience leading and developing cross-functional and matrixed teams
Demonstrated P&L ownership and comfort with budgeting and business case development
Familiarity with international ecommerce operations including logistics, fulfillment, payments, returns, and CX
Strong leadership presence with the ability to inspire and retain top talent

Responsibilities

Serve as the General Manager for UK with full ownership of market strategy, P&L, and end-to-end customer experience
Localize and execute Quince’s international market playbook, adapting it to meet regulatory, operational, and consumer needs
Build and manage a high-performing, cross-functional team across digital, marketing, logistics, merchandising, and CX—either directly or via dotted-line leadership
Lead customer acquisition and retention efforts, maintaining performance on key growth metrics such as LTV/CAC and payback
Develop and execute the country-specific business case, including budgeting, forecasting, and performance tracking
Manage third-party partners and vendors across last-mile delivery, payments, returns, and other operational functions
Collaborate with HQ teams in product, engineering, and operations to localize the site, app, payments, and logistics experience
Drive merchandising and assortment decisions tailored to local preferences, seasonality, and sell-through performance
Act as the internal advocate for the UK and European customer, sharing insights to inform broader product and marketing strategies
Provide regular reporting and market readouts to international leadership

Skills

P&L Management

Go-to-Market Strategy

Team Building

Retail Operations

Supply Chain Management

Merchandising

Digital Operations

Marketing

Customer Experience

Quince

Direct-to-consumer e-commerce for fashion and home essentials

About Quince

Quince offers high-quality fashion and lifestyle products through its online retail platform. The company sources its products directly from manufacturers worldwide, which allows it to provide premium items at lower prices compared to traditional retail stores. Quince's product range includes clothing like dresses and blouses, as well as home essentials such as bed sheets. This direct-to-consumer model appeals to a diverse customer base, from those seeking stylish clothing to those in need of quality home goods. Quince differentiates itself from competitors by eliminating middlemen, ensuring affordability without compromising on quality. The company's goal is to make luxury accessible to everyone while fostering a community of satisfied customers who share their experiences on social media.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$74.9MTotal Funding

SERIES_BCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Performance Bonus

Flexible Work Hours

Remote Work Options

Risks

Increased competition from brands like Italic and Everlane may dilute Quince's market share.

Challenges in maintaining product quality as Quince scales could impact customer satisfaction.

Geopolitical tensions may disrupt Quince's global sourcing and manufacturing partnerships.

Differentiation

Quince's M2C model cuts out middlemen, offering luxury at lower prices.

The company partners with over 50 top manufacturers globally for diverse product offerings.

Quince's focus on sustainability and ethical sourcing appeals to eco-conscious consumers.

Upsides

Quince's strong social media presence boosts brand visibility and customer engagement.

The global e-commerce market expansion offers Quince opportunities to reach new customers.

Rising demand for sustainable fashion aligns with Quince's responsible sourcing practices.

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