Commercial Account Executive I - Twilio Segment

Position Overview

Twilio is seeking a Commercial Account Executive I to join the Twilio Segment product team. This role is crucial for supporting our Segment Sales organization, which provides a platform to collect, unify, and send customer data to hundreds of business tools. Segment enables companies to focus on building amazing products and personalized messages by handling the complexities of customer data processing at scale. A strategic component of our go-to-market strategy is to build out and grow our Growth business, bringing significant value to growth, mid-market, and enterprise companies by optimizing customer engagement. This role is ideal for a go-getter passionate about acquiring new logos and driving scaled customer expansion within Growth accounts.

Responsibilities

In this role, you will:

• Drive opportunities through the entire sales cycle, from pipeline generation to close and post-sales.
• Employ a value-oriented sales methodology, focusing on use cases related to customer data and marketing activation.
• Contribute to the growth and adoption of Segment within the Growth business segment.
• Own the cross-functional team engagement, including Pre-Sales and Customer Success.
• Drive a pipeline generation cadence to develop expansion opportunities from our existing customer base and land new target accounts.
• Lead compelling presentations of Segment’s product and vision to diverse audiences, from C-level executives to individual contributors, leveraging Segment’s value-based sales methodology.
• Provide timely and accurate forecasts, ensuring clear visibility on sales and revenue performance by actively managing your pipeline of opportunities for pre-committed revenue deals.
• Leverage and coordinate cross-functional internal teams (Sales Development, Legal, Engineering, Security, Marketing, Product, and Customer Success) to efficiently navigate complex sales cycles.
• Collaborate with Twilio team members to drive company-wide deployments of Twilio/Segment use cases, with a specific responsibility for pre-committed ARR.

Qualifications

Twilio values diverse experiences and encourages all qualified candidates to apply, even if your career path hasn't been traditional. We are always looking for individuals who bring something new to the table.

Required:

• 1-3+ years of quota-carrying sales experience, primarily selling to Growth accounts.
• Experience in pipeline generation and a weekly metrics-based approach to measure key activities and pipeline additions.
• A proven record of consistently exceeding quotas.
• SaaS-based sales experience.
• Experience with a value-based sales methodology, such as Force Management and MEDPICC.
• Strong understanding of the Martech industry and the role of data in driving customer engagement.

Company Information

At Twilio, we are shaping the future of communications from home. We provide innovative solutions to hundreds of thousands of businesses and empower millions of developers globally to create personalized customer experiences. Our dedication to remote-first work, coupled with a strong culture of connection and global inclusion, ensures that regardless of location, you are part of a vibrant, diverse team making a global impact. As we revolutionize how the world interacts, we are continuously acquiring new skills and experiences that make work truly rewarding. Your career at Twilio is in your hands.

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