Collections Specialist, Flex Pay at Upgrade

Phoenix, Arizona, United States

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$45,760 – $45,760Compensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fintech, Financial ServicesIndustries

Requirements

Bachelor's or Associate's degree preferred
2+ years experience in financial services; consumer delinquency and first party collections or customer service experience preferred
Working knowledge of FDCPA and FCRA experience
Strong ability to negotiate loan repayment plans
Experience with handling of payment processing
Proficient in Microsoft, Cloud based products and Google apps
Team player seeking a fast-paced and challenging environment
Desire to improve borrowers’ financial situation but ability to make tough decisions
Exceptional organizational skills and attention to detail
Aptitude for working independently while maintaining a team first mentality
Excellent written and verbal communication skills

Responsibilities

Engage with past due customers to resolve delinquency while maintaining a positive long-standing relationship with the customer
Review, monitor, and engage with a high volume of customers per day
Maintain accurate records of customer communication (i.e., promise to pay, payment arrangements)
Efficiently assess and recommend action to borrowers concerning loan issues
Make recommendations to management for loans needing additional attention
Identify opportunities for improving results and customer satisfaction
Contribute daily to training and development improvements
Maintain high-quality assurance results
Perform ad hoc duties as needed
Foster a positive work environment by bringing a positive outlook to our companies' enjoyable atmosphere

Skills

Collections

Customer Service

Phone Communication

Email Communication

Account Management

Delinquency Resolution

Record Keeping

Upgrade

Provides loans, credit cards, and rewards

About Upgrade

Upgrade offers personal loans, credit cards, and rewards checking accounts to help individuals manage their finances. Their personal loans allow borrowing up to $50,000 with fixed rates and no prepayment penalties, while the Upgrade Card provides cash back rewards on various spending categories. What makes Upgrade different is its focus on affordability and user-friendly features, attracting customers looking for flexible credit solutions. The company's goal is to promote responsible financial behavior and long-term financial health through accessible credit options.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$532.1MTotal Funding

SERIES_FCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Unlimited Paid Time Off

Paid Parental Leave

Health & wellness initiatives

Risks

Expansion into auto loans increases exposure to credit risk.

Crowded BNPL market may pressure margins for Uplift acquisition.

Investment in new office space may strain resources if growth falters.

Differentiation

Upgrade offers a unique blend of credit and banking products.

The Secured OneCard targets consumers with little or no credit history.

Partnership with FairPlay enhances fairness in lending practices.

Upsides

Expansion into auto loans diversifies Upgrade's product offerings.

Acquisition of Uplift strengthens Upgrade's position in travel financing.

Partnership with Finturf enhances home improvement financing options.

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