Bilingual Collections Specialist
GoodleapSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, Financial ServicesIndustries
Requirements
Candidates should possess at least 5 years of experience in collections, along with excellent English speaking and written communication skills, and a reliable internet connection for remote work. Experience with HubSpot is a plus, and a calm, empathetic, yet firm approach to customer engagement is desired.
Responsibilities
The Collections Specialist will communicate effectively with customers via phone and written correspondence, resolve outstanding payment issues by negotiating and arranging payment plans, accurately generate, manage, and track internal invoices, maintain detailed records of interactions and payment statuses, build rapport and ensure a positive customer experience, utilize tools like Google Sheets and online research tools to track and resolve issues, and navigate difficult conversations with composure and professionalism.
Skills
Customer Service
Communication
Negotiation
Invoice Management
Record Keeping
Google Sheets
Online Research
HubSpot
Homelight
Real estate platform connecting buyers and sellers
About Homelight
HomeLight is a real estate technology platform that helps simplify the buying and selling of homes by connecting clients with top-performing local real estate agents. It uses data analysis to identify successful agents based on their sales records, making it easier for clients to find reputable help. In addition to agent matching, HomeLight offers tools like a home affordability calculator and a home value calculator, as well as connections to local lenders. The company's goal is to provide a comprehensive and user-friendly experience for home buyers and sellers.
Scottsdale, ArizonaHeadquarters
2012Year Founded
$290.4MTotal Funding
SERIES_DCompany Stage
Real EstateIndustries
201-500Employees