Homelight

Collections Specialist

Mexico

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Real Estate, Financial ServicesIndustries

Job Description


Position Overview

  • Location Type: Remote
  • Employment Type: Full-time
  • Salary: Not specified

HomeLight is building the future of real estate – today. We’re the essential technology platform used by hundreds of thousands of homebuyers and sellers to connect with top real estate agents and succeed at every stage of the real estate journey. Each year, billions of dollars in real estate transactions flow through the HomeLight platform. Our vision is a world where every real estate transaction is simple, certain, and satisfying for everyone involved.


Who We Are

We’re a company committed to challenging the status quo and staying grounded in our goals and core values. We strive to create a shared success for our team.


Who You Are

You thrive in a dynamic, supportive environment and are passionate about delivering meaningful work that truly makes an impact. In this role, you’ll handle inbound and outbound calls, generate internal invoices, set up payment arrangements, and use your customer service, communication, and negotiation skills to resolve late payments. You’ll manage past-due accounts and play a key role in enhancing the customer experience.


What You’ll Do Here

  • Communicate effectively with customers via phone and written correspondence
  • Resolve outstanding payment issues by negotiating and arranging payment plans
  • Accurately generate, manage, and track internal invoices
  • Maintain detailed records of interactions and payment statuses
  • Build rapport and ensure a positive customer experience through exceptional service
  • Utilize tools like Google Sheets and online research tools to track and resolve issues
  • Navigate difficult conversations with composure and professionalism

What You Bring

  • 5+ years of experience in collections (preferred)
  • A reliable internet connection and a quiet, professional home workspace
  • Excellent English speaking and written communication skills
  • Experience with HubSpot is a plus
  • Strong multitasking abilities and attention to detail
  • A calm, empathetic, yet firm approach to customer engagement, especially in challenging situations

Application Instructions

  • Interested candidates should apply through HomeLight’s careers page. (Details not provided in the description)

Company Information

HomeLight is proud to be an equal opportunity employer. We’re committed to building an inclusive, diverse workforce and providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications — regardless of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity, veteran status, or other protected status. We are happy to provide reasonable accommodations during the recruitment process upon request. All accommodation requests will be handled confidentially.


#LI-DS #Remote

Skills

Customer Service
Communication
Negotiation
Invoice Management
Record Keeping
Google Sheets
Online Research
HubSpot

Homelight

Real estate platform connecting buyers and sellers

About Homelight

HomeLight is a real estate technology platform that helps simplify the buying and selling of homes by connecting clients with top-performing local real estate agents. It uses data analysis to identify successful agents based on their sales records, making it easier for clients to find reputable help. In addition to agent matching, HomeLight offers tools like a home affordability calculator and a home value calculator, as well as connections to local lenders. The company's goal is to provide a comprehensive and user-friendly experience for home buyers and sellers.

Scottsdale, ArizonaHeadquarters
2012Year Founded
$290.4MTotal Funding
SERIES_DCompany Stage
Real EstateIndustries
201-500Employees

Benefits

Medical, dental, & vision benefits
Office-wide quarterly group wellness events
401k
Commuter & dependent FSA
Quarterly volunteering & community events
Choice of a Dell or Apple laptop
Mental wellbeing
PTO

Risks

Increased competition from AI-driven platforms may erode HomeLight's market share.
Integration challenges with Accept Inc. could affect operational efficiency.
Expansion of 'Buy Before You Sell' may strain resources, impacting service quality.

Differentiation

HomeLight uses AI to enhance agent-client matching, improving user experience.
The platform offers a 'Buy Before You Sell' product, expanding to 40 states.
HomeLight's acquisition of Accept Inc. strengthens its fintech capabilities.

Upsides

AI adoption in real estate boosts HomeLight's efficiency in client-agent matching.
The 'iBuying' trend complements HomeLight's services, enhancing market reach.
Big data analytics provide HomeLight with insights into market trends and behavior.

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