Collections Coordinator
Goodleap- Full Time
- Junior (1 to 2 years)
Candidates should possess at least 5 years of experience in collections, along with excellent English speaking and written communication skills, and a reliable internet connection for remote work. Experience with HubSpot is a plus, and a calm, empathetic, yet firm approach to customer engagement is desired.
The Collections Specialist will communicate effectively with customers via phone and written correspondence, resolve outstanding payment issues by negotiating and arranging payment plans, accurately generate, manage, and track internal invoices, maintain detailed records of interactions and payment statuses, build rapport and ensure a positive customer experience, utilize tools like Google Sheets and online research tools to track and resolve issues, and navigate difficult conversations with composure and professionalism.
Real estate platform connecting buyers and sellers
HomeLight is a real estate technology platform that helps simplify the buying and selling of homes by connecting clients with top-performing local real estate agents. It uses data analysis to identify successful agents based on their sales records, making it easier for clients to find reputable help. In addition to agent matching, HomeLight offers tools like a home affordability calculator and a home value calculator, as well as connections to local lenders. The company's goal is to provide a comprehensive and user-friendly experience for home buyers and sellers.