Collections Specialist at SAP

London, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Fresh graduates are welcome to apply; prior experience in collections, payments, or customer support is a plus
Analytical and problem-solving mindset
Strong written and verbal communication skills
Proactive attitude – you notice issues early and take initiative to solve them
Well-organised and reliable – able to manage multiple tasks and priorities effectively
A collaborative team player with a genuine interest in helping customers achieve the best outcomes

Responsibilities

Managing outbound communications to customers via email, phone and SMS
Supporting the prep and review of accounts being referred to our external collections partner
Maintaining clear, accurate and up-to-date records on our internal collections board
Helping to answer account-related questions from internal teams
Building strong working relationships with external agencies to ensure timely follow-ups
Assisting in the implementation of new processes and providing feedback to improve them
Following up on failed payments or broken payment arrangements
Analysing payment trends and flagging early warning signs to the team
Supporting internal handovers from customer support when payment issues arise
Helping to keep collections outreach templates up to date and aligned with our tone of voice
Making sure we stay compliant with company policies and relevant regulations

Skills

Key technologies and capabilities for this role

Collections ManagementOutbound CommunicationsCustomer SupportPayment AnalysisRegulatory ComplianceAccount ManagementProblem-SolvingData EntryProcess ImprovementEmail CommunicationPhone CommunicationSMS Communication

Questions & Answers

Common questions about this position

What is the salary for the Collections Specialist role?

The salary is up to £30,000.

What is the work arrangement for this position?

It's a hybrid role requiring 1 day per week in the London office, with core hours from 9:30 AM to 5:30 PM UK time, plus 6 weeks of remote work throughout the year.

What skills are required for this Collections Specialist position?

Key requirements include an analytical and problem-solving mindset, strong written and verbal communication skills, a proactive attitude, being well-organised and reliable, and a collaborative team player mindset.

What benefits does SAPI offer for this role?

Benefits include 30 days annual leave plus UK bank holidays, full access to LinkedIn Learning, full access to Calm for mental health support, and 6 weeks of remote work per year.

What makes a strong candidate for this Collections Specialist role?

Fresh graduates are welcome, but prior experience in collections, payments, or customer support is a plus; strong candidates demonstrate an analytical mindset, proactive attitude, excellent communication, organization, and a collaborative approach to helping customers.

SAP

Enterprise software and cloud solutions provider

About SAP

SAP provides enterprise software solutions that help businesses manage their operations, customer relationships, and supply chains. Their products include ERP systems, CRM solutions, supply chain management tools, and human capital management software. These applications work by integrating various business processes into a single system, allowing for better data management and decision-making. SAP differentiates itself from competitors by offering a comprehensive suite of applications that cater to a wide range of clients, from large enterprises to small businesses, and by focusing on innovation and sustainability. The company's goal is to enable businesses to operate more efficiently and sustainably through digital transformation.

Walldorf, GermanyHeadquarters

1972Year Founded

$1,514.8MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Integration challenges with WalkMe may delay SAP Business AI enhancements.

Potential overlaps with LeanIX could complicate SAP's product integration.

Pressure from sustainability targets may divert focus from SAP's core operations.

Differentiation

SAP's acquisition of Kausa enhances its advanced analytics capabilities with machine learning.

The acquisition of WalkMe strengthens SAP's digital adoption and customer experience offerings.

SAP's investment in AI startups positions it as a leader in AI-driven enterprise solutions.

Upsides

Growing demand for cloud-based ERP solutions boosts SAP's market opportunities.

SAP's sustainability-linked credit facility aligns with increasing corporate sustainability trends.

Expansion in enterprise architecture management through LeanIX acquisition enhances SAP's portfolio.

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