Collections Specialist at Motive

Islamabad, Islamabad, Pakistan

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Transportation, Logistics, ConstructionIndustries

Requirements

1-2 years of experience in a customer-facing role related to collections (Experience in SaaS collections and Quote-to-Cash is advantageous)
Proven ability to work independently and adapt in a fast-paced, dynamic environment
Capable of working effectively with minimal supervision
Takes ownership of tasks and responsibilities with a strong sense of accountability
Detail-oriented with a natural inclination towards responsibility
Quick learner with the ability to grasp new concepts swiftly
Strong communication skills, both written and verbal
High level of attention to detail
Comfortable working under pressure and meeting strict deadlines; adaptable
Able to thrive in ambiguous situations, solve problems, and think independently

Responsibilities

Serve as the main point of contact for all collections-related inquiries
Use understanding of invoices to clarify details and questions from customers related to subscription fees and one-time charges
Follow up with customers to inquire about unpaid invoices and resolve issues impeding payment via phone calls, emails, and case management
Help with account reconciliations and other ad-hoc projects as needed
Effectively communicate with customers regarding their account status and promptly follow up
Provide proactive and reactive support to customers dealing with billing inquiries, payment declines, and failures
Utilize Salesforce and Zuora to address and resolve payment issues
Investigate historical data related to invoices, payments, refunds, chargebacks, credits, and write-offs to assist with customer account reconciliations
Address invoice discrepancies and collaborate with internal teams to resolve disputes and expedite payments
Manage a portfolio of accounts, monitoring aging accounts and resolving ongoing issues and disputes
Create proforma invoices and customize invoices as needed to facilitate timely payments
Schedule and participate in meetings with internal stakeholders and customers to resolve payment delays and other issues
Collaborate on projects and audits to improve accuracy and processes related to customer accounts
Assist with external audits and provide necessary information and feedback
Analyze account documents and data for accuracy, acquiring missing information as required
Follow established standard operating procedures (SOPs) and review collections processes, suggesting improvements where possible
Ensure timely completion of month-end closing procedures
Serve as the primary contact for collections-related support cases
Provide accurate and timely reporting and forecasting related to accounts
Collaborate closely with other teams to maintain data quality and consistency
Proficiently use spreadsheets, internet applications, and ERP systems
Enter data into various electronic systems while ensuring data integrity and accuracy
Coordinate with Sales, Customer Success, and Fulfillment teams to resolve issues promptly
Ultimately responsible for cash received by Motive

Skills

Key technologies and capabilities for this role

SalesforceZuoraAccount ReconciliationBilling SupportCollectionsInvoice ManagementPayment ProcessingCustomer Communication

Questions & Answers

Common questions about this position

What is the salary for the Collections Specialist position?

This information is not specified in the job description.

Is this Collections Specialist role remote or office-based?

This information is not specified in the job description.

What skills are required for the Collections Specialist role?

Key skills include effective communication with customers, proficiency in Salesforce and Zuora, and the ability to analyze account data using spreadsheets. Experience with account reconciliations, invoice management, and following SOPs is also essential.

What is the company culture like at Motive?

Motive focuses on empowering physical operations teams with AI-driven tools for safety, productivity, and profitability, serving over 120,000 customers across diverse industries. The role emphasizes collaboration with internal teams and customers to resolve issues and improve processes.

What makes a strong candidate for the Collections Specialist position?

Strong candidates excel in customer communication, resolving billing issues proactively, and using tools like Salesforce, Zuora, and spreadsheets for account management and reconciliations. Experience collaborating across teams and suggesting process improvements is highly valued.

Motive

Enhances broadband services for providers

About Motive

Motive focuses on enhancing the customer experience for broadband service providers. They offer a strategy called the High Leverage Network, which helps service providers simplify their offerings, making it easier for customers to buy, own, and use their services. This approach allows providers to fully utilize their networks to improve business outcomes and stand out in a competitive market. Unlike other companies, Motive emphasizes continuous innovation as a key differentiator, enabling service providers to create a more personalized and engaging experience for their customers. The ultimate goal of Motive is to help service providers deliver a superior customer experience that drives loyalty and business success.

Austin, TexasHeadquarters

1871Year Founded

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

51-200Employees

Benefits

Health, dental, vision, & life insurance

PTO

Paid Holidays

Parental leave

401(k)

Performance Bonus

Employee Stock Purchase Plan

Company Social Outings

Work From Home Policy

Risks

Emerging competition from agile startups threatens Motive's market share.

Rapid AI advancements may outpace Motive's current audio capabilities.

Consumer privacy concerns could lead to regulatory scrutiny impacting operations.

Differentiation

Motive's ALIVE system offers a unique immersive audio experience for gaming.

High Leverage Network strategy enhances customer experience through continuous innovation.

Focus on personalized audio content differentiates Motive from traditional audio companies.

Upsides

Growing demand for immersive audio in gaming boosts ALIVE system's market potential.

Partnerships with streaming platforms enhance Motive's audio offerings and subscriber retention.

Rise of virtual reality applications creates opportunities for Motive's sophisticated audio solutions.

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