Collections Specialist

Independence, Ohio, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Industrial GasIndustries

Requirements

Candidates should possess a High School Diploma or GED, and ideally an Associate’s or Bachelor’s degree. Strong communication skills, both oral and written, are essential, along with the ability to adapt communication styles to various customer situations. Proficiency in Google Suite applications and/or Microsoft Office (Word, Excel) is required, and experience with SAP is preferred.

Responsibilities

The Collections Specialist will manage and reconcile an account portfolio, prioritizing collections and identifying accounts at risk of delinquency. They will resolve customer account issues, including past due invoices and negotiate payment settlements. Collaboration with Cash Applications, Dispute Management, and Special Handling teams will be necessary to resolve unpaid cash and customer disputes. The role involves initiating reviews of final demand notices and outside collections, and informing regional managers of issues. Additionally, the specialist will maintain professional relationships with branch managers and account managers, and assist in resolving non-payment issues.

Skills

Accounts Receivable

Collections

SAP

Microsoft Office

Google Suite

Analytical Skills

Problem-Solving

Communication Skills

Interpersonal Skills

Customer Service

Airbase

Spend management and AP automation platform

About Airbase

Airbase offers a spend management platform that helps businesses manage their financial operations more effectively. The platform includes services such as guided procurement, accounts payable automation, expense management, and corporate card management. These features allow companies to control their spending, streamline procurement processes, and automate accounts payable tasks. Airbase's software is designed to be user-friendly, providing visibility and control over spending for clients ranging from small businesses to large corporations. Unlike many competitors, Airbase also fosters a community for finance professionals through its Slack group, Off the Ledger, where users can share insights and ask questions. The goal of Airbase is to provide businesses with the tools they need to manage their finances efficiently and ensure compliance globally.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$88MTotal Funding

ACQUISITIONCompany Stage

Enterprise Software, FintechIndustries

201-500Employees

Risks

Competition from Amazon Business could threaten Airbase's market share in spend management.

Paylocity's acquisition may disrupt existing client relationships or service offerings.

Rapid AI integration may face adoption challenges, impacting customer satisfaction.

Differentiation

Airbase offers a comprehensive spend management platform with AP automation and corporate card management.

The platform provides real-time insights into spending, enhancing decision-making for mid-market firms.

Airbase's partnership with Sardine enhances fraud prevention, increasing platform security and client trust.

Upsides

AI-powered Touchless AP reduces manual processing time, boosting efficiency and cost savings.

Paylocity's acquisition could expand Airbase's resources and accelerate growth and innovation.

New spend analytics and vendor management features offer better financial control for clients.

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