Collections Representative at Owens & Minor

Tallahassee, Florida, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

High school diploma
One year of related experience
Basic skills in Word and Excel
English language skills (reading, writing, verbal)
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Business Acumen
Problem Solving/Analysis
Communication Proficiency
Personal Effectiveness/Credibility
Ability to perform physical demands: frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, ability to adjust focus; occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, reaching above the shoulder
Reliable, consistent attendance and punctuality

Researches overdue account balances that are fully or partially unpaid and follows up by mail and/or phone with insurance carriers or customers on delinquent payments
Reviews unpaid and underpaid claims; resubmits or appeals as necessary
Verifies payment information adjustments to supervisor
Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
Complies with the Fair Debt Collection Practices Act (FDCPA)
Responds to customer inquiries regarding account status
Researches customer accounts thoroughly and documents appropriately
Resolves discrepancies and prepares adjustments and refunds as necessary
Ensures all information regarding collection activity is entered accurately into the billing system
Brings recurring issues to the attention of the department supervisor
Initiates payments and resubmits bills as necessary
Pursues patient for payment obligations when insurance defaults, as permitted by law or contractual relationships
Performs other duties as required