Collections Representative at Owens & Minor

Tallahassee, Florida, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

High school diploma
One year of related experience
Basic skills in Word and Excel
English language skills (reading, writing, verbal)
Basic level mathematical proficiency, with a strong ability to understand, interpret and develop spreadsheet data
Business Acumen
Problem Solving/Analysis
Communication Proficiency
Personal Effectiveness/Credibility
Ability to perform physical demands: frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, ability to adjust focus; occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, reaching above the shoulder
Reliable, consistent attendance and punctuality

Responsibilities

Researches overdue account balances that are fully or partially unpaid and follows up by mail and/or phone with insurance carriers or customers on delinquent payments
Reviews unpaid and underpaid claims; resubmits or appeals as necessary
Verifies payment information adjustments to supervisor
Coordinates collection activities for delinquent accounts by preparing information for external collection agencies or attorneys
Complies with the Fair Debt Collection Practices Act (FDCPA)
Responds to customer inquiries regarding account status
Researches customer accounts thoroughly and documents appropriately
Resolves discrepancies and prepares adjustments and refunds as necessary
Ensures all information regarding collection activity is entered accurately into the billing system
Brings recurring issues to the attention of the department supervisor
Initiates payments and resubmits bills as necessary
Pursues patient for payment obligations when insurance defaults, as permitted by law or contractual relationships
Performs other duties as required

Skills

Key technologies and capabilities for this role

insurance claimscollectionsbilling systemsFDCPAaccount researchpayment verificationappeals processingcustomer inquiries

Questions & Answers

Common questions about this position

What is the pay range for the Collections Representative position?

The anticipated hourly range is $14-15 per hour, though actual compensation may vary based on experience, skills, education, and location.

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

What are the minimum qualifications for this role?

A high school diploma is required along with one year of related experience.

What skills are needed for the Collections Representative job?

Key skills include business acumen, problem solving/analysis, communication proficiency, personal effectiveness/credibility, basic Word and Excel skills, English language proficiency, and basic mathematical skills for spreadsheets.

Is this a remote position or does it require office work?

This information is not specified in the job description.