Collections & Recoveries Operations Manager at Aven

The Collections & Recoveries Operations Manager will lead the strategy and execution for delinquent account collections and post-default recoveries, managing a team of collections associates and a panel of local foreclosure attorneys. Responsibilities include directing and coaching associates to maximize borrower contact and repayment outcomes, managing relationships with external foreclosure attorneys, monitoring portfolio performance, and setting recovery targets. This role also ensures strict adherence to consumer protection and debt collection laws, collaborates with internal partners to mitigate risk, builds reporting for senior leadership, and optimizes workflows and technology for efficiency.