Collections Junior Specialist with Italian at Accenture

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional Services, Business Process OutsourcingIndustries

Requirements

Italian language proficiency (implied by job title)
Comprehensive F&A (Finance & Accounting) skills set
Flexibility to work for different clients and support various projects as part of the Agile Team
Ability to work in a mix of remote, onsite at client, or Accenture office locations (Warsaw or Gdansk), with some in-person collaboration

Responsibilities

Building and maintaining positive relationships with customers, providing regular updates on account status, overdue payments, and credit limits
Forecasting overdue payments and offering insights into customer payment behavior
Generating and sending missing invoices, account statements, and ensuring proper documentation for write-offs in non-collectible cases
Communicating with customers via phone and email to address overdue invoices
Handling credit-related requests on behalf of customers and assisting with unresolved payments or credit notes
Preparing regular reports on the status of customer accounts and taking on additional tasks as part of the team
Performing commercial disputes (claims) related to O2B process or financial disputes related to Collection process – contact with customers
Performing order management related activities: order entry, order amendments and rejections
Managing order blocks
Overseeing urgent orders process
Performing outbound and inbound calls and e-mails to customers related to collections/order management process
Meet collection targets and monthly service level agreements (SLAs)
Collaborating with internal teams to resolve customer issues and supporting colleagues when needed

Skills

Order to Cash

Collections

Customer Relationship Management

Payment Forecasting

Invoice Management

Account Statements

Credit Management

Order Management

Commercial Disputes

Outbound Calls

Inbound Calls

Email Communication

Reporting

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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