Q2

Collections Analyst

Mexico

Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial ServicesIndustries

Requirements

Candidates typically require a minimum of 5 years of related experience, with prior revenue accounting experience and working knowledge of SaaS billing models preferred. Advanced MS Excel knowledge, including Pivot Tables and financial model creation, is required, and experience with Netsuite Suite, Billing/Advanced Revenue Management modules, and Salesforce systems is a plus. Fluent written and oral communication in English is essential.

Responsibilities

The Collections Analyst will be responsible for the resolution and management of outstanding invoices and delinquent accounts, working directly with clients on invoice or contract questions and issues. They will research and interpret contract language, perform collection activities via email and phone, interact with Sales, Customer Service, and Account Receivable teams to reconcile account issues, and serve as an escalation point for customer payment disputes. Additionally, they will assist in the preparation of reports on collection activities, evaluate collections strategy, and assist in implementation and testing of new collections tools and processes, while also processing credit memos and maintaining the DSO at or below target.

Skills

Invoice Management
Account Reconciliation
Collections
Customer Service
Contract Interpretation
Communication Skills
Problem-Solving

Q2

Digital banking solutions for financial institutions

About Q2

Q2 provides digital banking solutions tailored for regional and community financial institutions, alternative finance and leasing companies, and other financial technology firms. Their products include a range of digital banking services, banking as a service, and lending and leasing options that allow users to conduct transactions and interact with their financial institutions from any device, at any time. What sets Q2 apart from its competitors is its focus on empowering community banks and credit unions, helping them enhance their digital presence and improve user engagement. The company's goal is to strengthen diverse communities by supporting the financial institutions that serve them, enabling these institutions to grow and adapt beyond traditional limits.

Austin, TexasHeadquarters
2004Year Founded
$40.1MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
1,001-5,000Employees

Benefits

Hybrid Work Options
Professional Development Budget

Risks

Increased competition from fintechs could erode Q2's market share.
Rapid technological changes may outpace Q2's innovation capabilities.
Economic downturns could reduce financial institutions' spending on digital transformation.

Differentiation

Q2 offers a comprehensive suite of digital banking solutions for financial institutions.
Q2's Partner Accelerator Program enables rapid deployment of fintech integrations.
Q2 Engage focuses on personalized consumer banking experiences to enhance user engagement.

Upsides

Q2 powers 60% of Forbes' America's Best Banks, showcasing its solution effectiveness.
Integration with AI platforms like Personetics enhances personalized customer engagement.
Q2's platform helps financial institutions grow deposits without relying on interest rates.

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