Collections Analyst

Position Overview

• Location Type: [Not Specified]
• Job Type: Full time
• Salary: [Not Specified]

Q2 is a company that delivers a mobile banking platform and technology solutions globally to over 1,300 financial institutions and fintech clients, reaching more than 22 million end users. Our mission is to build strong, diverse communities by strengthening their financial institutions, achieved through investment in the communities where our customers and employees live and serve.

What Makes Q2 Special?

Q2 values its people and celebrates employees through initiatives like the "Circle of Awesomeness" award ceremony. The company invests in employee growth and development via learning opportunities, mentorship programs, internal mobility, and leadership relationships. Q2 also fosters a fun and collaborative environment, exemplified by its annual Dodgeball for Charity event.

A Typical Day

This role is responsible for managing outstanding invoices and delinquent accounts. Key activities include:

• Resolving and managing outstanding invoices and delinquent accounts.
• Communicating with clients regarding invoice or contract inquiries and issues.
• Researching and interpreting contract language to verify billed amounts.
• Performing collection activities through email and phone calls.
• Collaborating with Sales, Customer Service, Delivery teams, and Accounts Receivable to reconcile account issues.
• Acting as an escalation point for customer payment disputes and recommending write-offs or adjustments.
• Preparing reports on collection activities and accounts receivable status.
• Participating in internal AR status review meetings.
• Evaluating collections strategy and measuring collection efficiency.
• Processing credit memos and ensuring accurate application by the billing team.
• Assisting in maintaining the DSO (Days Sales Outstanding) at or below target, minimizing bad debt expense, and focusing on revenue growth.
• Assisting with the implementation and testing of new collections tools and processes.
• Recommending and coordinating enhancements to collection processes with relevant teams.

Requirements

• Typically requires a minimum of 5 years of related experience.
• Prior revenue accounting experience and working knowledge of SaaS billing models are preferred.
• Prior systems implementation/data migration experience is a plus.
• Advanced MS Excel knowledge is required (Pivot Tables, Financial Model creation and analysis).
• Netsuite SuiteBilling/Advanced Revenue Management modules and SalesForce systems experience are a plus.
• Fluent written and oral communication in English is required.

Benefits & Perks

• Hybrid Work Opportunities
• Flexible Time Off
• Career Development & Mentoring Programs
• Health & Wellness Benefits, including competitive health insurance and generous paid parental leave.
• Community Volunteering & Company Philanthropy Programs
• Employee Peer Recognition Programs – “You Earned it”

How We Give Back to the Community

Q2 supports various organizations through its Q2 Spark Program, Q2 Philanthropy fund, and employee volunteering programs. Notable beneficiaries include the African American Leadership Institute, The Trevor Project, Resource Center, JDRF, and Homes for our Troops. Q2 aims to foster a diverse and inclusive workforce.