Collections Analyst

Company Description

Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us to be part of our team.

Job Description

As a Collections Analyst supporting Global Finance Services (GFS), you will manage customer account inquiries, resolve outstanding balances, and process payments to ensure account accuracy and currency. You will respond to documentation and information requests, coordinating with internal departments to meet client requirements. You will be a contact for all partners, ensuring communication. You will contribute to the efficiency of collections operations while ensuring compliance with service standards and internal policies. You will report directly to the Accounts Receivable Supervisor.

Main Responsibilities

• Manage inbound and outbound communications with clients by phone and email to address payment inquiries and ensure collections.
• Document and communicate resolutions to both our teams and external clients regarding billing discrepancies and account issues.
• Promote communication between customers and internal collectors, ensuring prompt and accurate responses to inquiries.
• Manage accounts receivable, maintaining accurate records and updating collection activities in the system.
• Analyze aging reports and escalate high-risk accounts, supporting financial close processes and reporting.
• Collaborate with Finance, Sales, and Credit teams to resolve issues and improve collection efficiency.

Qualifications

• Minimum Requirement: High School Diploma
• Ideal: Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
• Experience: 1–3 years of experience in collections, accounts receivable, or credit analysis.
• Skills:
  • Proficiency in ERP systems such as SAP, Oracle, or similar financial platforms.
  • Knowledge of accounting principles related to receivables and collections.
  • Experience with aging reports, reconciliations, and financial close processes.

Additional Information

• Location Type: Remote
• Employment Type: Full-time
• Department: Finance
• Industry: Financial Services

Benefits/Perks

• Medical, life and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more.

Company Culture & Values

Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering. Experian’s people first approach is award-winning. Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.