Collections Agent - Chatham at Lendtable

Chatham, England, United Kingdom

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Fintech, Consumer FinanceIndustries

Requirements

Minimum 6 months of Financial Support/Collections experience (preferable)
Previous cards experience (desirable)
Previous experience of working to target (desirable)
Previous experience of working in a customer contact/facing role essential (or able to evidence competencies which demonstrate capability if no previous work experience)
A logical and methodical approach to evaluating individual circumstances to identify appropriate solutions based on a customer's circumstances
Strong communication skills

Responsibilities

Ensure all customer contact is conducted to the highest standard and quality monitoring results are consistently achieved to evidence good customer outcomes
Ensure process and policy adherence, highlighting processes to management which may require enhancement
Interact directly with customers via voice/non-voice (telephony, email, live chat) to ensure customer demand is met
Support customers ensuring interactions are assessed against Lendable's quality assurance scorecard and delivering meaningful and tailored responses
Identify opportunities for product and process improvement to better serve customers, escalating where appropriate any identified risks or potential risks that are a risk to achieving good customer outcomes
Support other areas within Operations to meet operational performance if required
Meet defined individual and team performance targets to ensure delivery of key business and good customer outcomes are evidenced and met
Identify and record customer dissatisfaction against Lendable's processes and respond appropriately to achieve complaint resolution, or follow escalation procedures if resolution is not possible
Signpost customers to relevant free debt charities, or identify appropriate charities based on the customers' individual needs and circumstances
Identify vulnerable customers and ensure vulnerable processes and policies are adhered to to support customers who may be vulnerable

Skills

Customer Service

Telephony

Email Communication

Live Chat

Financial Support

Collections

Customer Outcomes

Lendtable

Provides credit lines for retirement contributions

About Lendtable

Lendtable helps employees increase their long-term wealth by providing lines of credit for retirement and employee stock purchase plans (ESPP). This service allows employees to contribute to their 401(k) plans or ESPPs without reducing their take-home pay, enabling them to take full advantage of employer matching contributions. The application process is straightforward, and Lendtable earns revenue through fees on the credit extended. The company's goal is to maximize retirement savings for employees of large corporations while keeping their monthly budgets intact.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$22.5MTotal Funding

SERIES_ACompany Stage

Fintech, Financial ServicesIndustries

11-50Employees

Risks

Rising interest rates may increase Lendtable's cost of capital.

Increased competition from fintech startups could erode Lendtable's market share.

Regulatory scrutiny on retirement-focused financial products could impact Lendtable.

Differentiation

Lendtable offers unique credit lines for 401(k) and ESPP contributions.

The company targets employees of Fortune 500 companies for its services.

Lendtable's model allows wealth-building without reducing take-home pay.

Upsides

Increased employer interest in financial wellness boosts demand for Lendtable's services.

SECURE 2.0 Act encourages higher retirement savings, benefiting Lendtable.

Growing ESPP offerings align with Lendtable's focus on stock purchase plans.

Land your dream remote job 3x faster with AI

Try Jobo Free