Collection Specialist with German at DXC Technology

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, TechnologyIndustries

Requirements

First level university degree with a focus in business or economics or equivalent experience
Typically 0-2 years of experience
Good written and verbal communication, negotiation, and conflict resolution skills
Fluent English and 2nd language German
Familiarity with computers
Basic accounting knowledge
Basic understanding of collection processes and financial concepts
Strong prioritization and organization skills
Good problem solving and reconciliation skills
Solutions oriented
Good influencing skills
High customer service orientation
Strong initiative, ability to work independently
Team player
Capability of sharing knowledge
Structured thinker and analytical skills
Comfortable working with numbers
Ability to work within deadlines
Interest in the economical business sector
Supporter of change
Multicultural working experience is a plus

Responsibilities

Effectively apply trained collection strategies
Build a close relationship with a portfolio of assigned customers (by phone and email)
Analyze and research customer’s receivables account delinquency and determine the type of communication method to facilitate payment
Identify, negotiate, implement payment solutions and overcome customer process inefficiencies
Document actions taken and determine future collection steps in a centralized system
Identify delays due to disputes
Resolve disputes related to customer payment on delinquent accounts, negotiate and ensure payment from customer
Identify root causes of problems and assign the issue towards the responsible department in order to resolve; follow up internally to ensure timely resolution and to increase customer satisfaction
Establish international relationships with departments in DXC worldwide (credit, billing, sales, controllership, etc.) to agree upon customer solutions to implement
Recognize trends for nonpayment and resolve issues by engaging internal partners
Analyze at-risk customers and recommend account strategies to prevent delinquencies
Demonstrate sound judgment, prompt follow-up, and timely structured escalations
Identify "at risk" customers and engage key contacts (credit and sales) to resolve issues
Build strong customer relationships to ensure world class Total Customer Experience and win/win outcomes are achieved
Lead and participate in local projects that enhance operational efficiencies within Collections organization
Lead or participate in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes
Manages and collects on an accounts receivable portfolio, ensuring timely payment of receivables and resolution of customer issues preventing payment

Skills

Key technologies and capabilities for this role

Accounts ReceivableCollectionsCustomer Relationship ManagementDispute ResolutionPayment NegotiationAccount AnalysisExcelPhone CommunicationEmail CommunicationProcess ImprovementCross-functional CollaborationGerman

Questions & Answers

Common questions about this position

What benefits are offered for this Collection Specialist role?

The position offers 24 vacation days, meal tickets, voucher tickets, private health insurance, benefits online platform, and a paid referral programme.

Is this Collection Specialist position remote or office-based?

This information is not specified in the job description.

What are the key skills required for the Collection Specialist with German role?

Required skills include fluent English and German, good communication, negotiation, and conflict resolution skills, strong prioritization and organization, problem-solving, and basic accounting knowledge.

What is the experience level required for this position?

Typically 0-2 years of experience is required, along with a first level university degree in business or economics or equivalent experience.

What makes a strong candidate for this Collection Specialist role?

Strong candidates demonstrate team player qualities, strong initiative to work independently, multicultural experience (a plus), and skills in building customer relationships, problem-solving, and structured thinking.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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