【Cloud & ITO】ITアウトソーシング T&Tマネージャ at DXC Technology

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Cloud Services, IT OutsourcingIndustries

Requirements

7+ years of experience in IT Service Management or IT Outsourcing
3+ years of experience leading IT operational service transition projects
2+ years of experience in operational process improvement and transformation
Strong understanding of ITIL-based service management
Proven experience in project/program management
Leadership and management experience within a team
Experience managing complex stakeholders
Ability to read and understand English documentation and communicate via basic written English
Basic understanding of cloud environments (AWS, Azure, etc.)
Basic English communication skills (reading and writing emails)

Responsibilities

Analyze customer IT operational environments and develop/execute migration plans
Identify and implement mitigation strategies for migration risks
Develop and execute knowledge transfer plans
Facilitate smooth communication between customers and service delivery teams
Develop roadmaps for customer operational environment improvements
Drive the standardization and optimization of operational processes
Lead the definition and implementation of operational automation strategies
Define and monitor KPIs for service quality improvement
Provide leadership and mentor team members
Manage collaboration with global delivery teams
Build and maintain relationships with customer leadership and IT departments
Identify and manage risks associated with service transition and transformation
Ensure service continuity during the transition period
Ensure compliance with regulations during the transformation process

Skills

Key technologies and capabilities for this role

ITILIT Service ManagementIT OutsourcingProject ManagementProgram ManagementAWSAzureStakeholder ManagementAutomationMigration PlanningKnowledge TransferProcess Optimization

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a remote position.

What is the salary for this role?

This information is not specified in the job description.

What experience and skills are required for this position?

Candidates need 7+ years in IT Service Management or IT Outsourcing, 3+ years leading IT operational service transition projects, 2+ years in operational process improvement, strong ITIL knowledge, project management experience, leadership skills, stakeholder management, basic English skills, and basic cloud understanding.

What leadership responsibilities does this role involve?

The role includes providing leadership, mentoring team members, managing collaboration with global delivery teams, and building relationships with customer leadership.

How should I apply for this position at DXC Technology?

Avoid recruitment through social media, fake websites, or emails requesting personal information or payment; DXC does not ask for payment or IT equipment purchases during recruitment.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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