Clinician Services Engagement Associate at Clairo

Budapest, Hungary

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Clinical Research, PharmaceuticalIndustries

Requirements

At least 2 years of previous clinical research trial or related experience
Experience working directly with sponsors and sites with a proven record of successfully managing clinical assessment-related projects
Comfort level supporting stakeholders via phone calls
Experience working with psychiatric (e.g. depression, anxiety) indications is a plus
Must possess basic knowledge of the clinical trial process, GCPs, FDA regulations, and related clinical terminology
Knowledge of IRB regulations is a plus
Proficient in using office management tools

Responsibilities

Collaborate with external customers (such as clinical research sites) and internal teams (including Clinical Science and Clinician Services) through calls and emails to ensure successful delivery of services as outlined in the clinical assessment scope of work
Ensure company standards and expectations in Clinician Services are met and adhered to, as measured by visit availability, wait times, clinician utilization, and safety reporting compliance
Manage multiple clinical trials simultaneously while ensuring that assessments are scheduled, initiated, and completed following the study protocol requirements and design
Provide study administrative support such as data entry, report generation, and database management
Develop and maintain positive relationships with study participants, healthcare professionals, and other stakeholders
Provide basic technical support for hardware, software, and network issues to sites, as needed
May develop project-specific manuals for the Assessment Solutions team as outlined in the study scope of work to ensure contracted services are clearly outlined
Independently investigate, resolve, and/or escalate issues to the appropriate internal team members
Assist with the onboarding of new clinical research sites by helping with tasks such as site training, testing of equipment, and mock assessments
Monitor query notification and resolution process with sites to ensure and protect data integrity
Monitor reports to track subject visits and ensure compliance with risk reporting processes
Review protocols to support custom report generation for monitoring and tracking of data captured in the clinical eCOA system
Develop and implement new strategies to mitigate any risk that could lead to study protocol deviation
Monitor for the alerting of Investigators/Sites, Clients, and the Clinical Science team and designated personnel when a patient risk has been reported and ensure that the risk has been acknowledged by both the Investigator/Site and Client
May assist with the development of site-facing IR documents as well as internal project plans specific to the Assessment Solutions services provided as detailed in the project scope of work

Skills

Key technologies and capabilities for this role

clinical trialscustomer servicecommunicationtraining deliverydata entryreport generationdatabase managementproject coordinationstakeholder managementadministrative supportstudy protocolsafety reporting

Questions & Answers

Common questions about this position

What compensation and benefits does Clario offer?

Clario offers competitive compensation and attractive benefits including security, flexibility, support, well-being, engaging employee programs, hybrid working from new central Budapest offices, and OTP Szép Card.

Is this role remote or hybrid, and where is the office located?

The role offers hybrid working from Clario's new central Budapest offices.

What key skills are needed for the Clinician Services Engagement Associate role?

Key skills include strong communication for calls and emails with sites and teams, customer service to support sites and address inquiries, administrative abilities for data entry and report generation, and problem-solving to investigate and resolve issues.

What is the work environment like at Clario?

Clario provides an engaging work environment with employee programs, attractive benefits focused on security, flexibility, support, and well-being, and collaboration between external customers and internal teams.

What makes a strong candidate for this position?

A strong candidate excels in managing multiple clinical trials, ensuring compliance with protocols and company standards, building relationships with stakeholders, and providing high-quality customer service through proactive communication and issue resolution.

Clairo

Generates clinical evidence for trials

About Clairo

Clario specializes in generating clinical evidence for medical research by utilizing a comprehensive technology platform. Their services support various types of clinical trials, including decentralized, hybrid, and site-based trials. Clario's approach combines nearly 50 years of experience with a vast network of facilities across nine countries, allowing them to conduct a significant number of clinical trials and regulatory approvals. What sets Clario apart from competitors is their extensive expertise and the ability to provide a wide range of endpoint technologies, which enhances the quality of evidence produced. The company's goal is to empower partners in the healthcare industry to improve patient outcomes through reliable and rich clinical data.

London, United KingdomHeadquarters

1972Year Founded

$29.9MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Biotechnology, HealthcareIndustries

5,001-10,000Employees

Benefits

Competitive and equitable total rewards package

Physical, mental and financial health and wellness

Flexible working approach

Risks

Increased competition from AI-driven platforms like Medable may threaten Clario's market share.

The IPO filing may lead to investor pressure for rapid financial returns, affecting strategy.

AI integration from ArtiQ poses data privacy and compliance risks, especially in the EU.

Differentiation

Clario offers a comprehensive endpoint technology platform for diverse clinical trial models.

The company has nearly 50 years of experience in clinical trial technology solutions.

Clario's global presence includes 30 facilities across North America, Europe, and Asia Pacific.

Upsides

Clario's IPO aims for a valuation of over $10 billion, indicating strong market confidence.

The FDA clearance of SpiroSphere® with wireless ECG enhances Clario's clinical trial capabilities.

Clario's acquisition of ArtiQ boosts its AI capabilities in respiratory clinical trials.

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