Clinical Support Specialist at MediTelecare

Arlington, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Telemedicine, Behavioral HealthIndustries

Requirements

Minimum High School Diploma required
1+ year in a healthcare setting preferred, but not required
Medical Assistant or CNA certification a plus
Basic working knowledge of medical terminology
Experience in the use of online healthcare tools
Proficiency in Microsoft Office Suite – Outlook, Word, Excel
Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI
Commitment to providing platinum-level customer service and communication
Ability to embrace a company culture of caring and kindness
A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
A reliable home internet connection
A valid driver’s license and reliable mode of transportation
The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
Ability to stand, walk

Responsibilities

Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
Providing technical support and assistance for telehealth visits to include room and equipment preparation
Supporting clinicians by accessing vitals and other relevant data from the facility’s EMR
Procurement of patient referral documents as needed
Acting as a liaison between the clinicians and the facility staff
Interacting with staff and/or family members as necessary
Maintaining responsibility for proper handling and cleaning of MediTelecare equipment
Completing assigned number of BHI cases within the required timeline by gathering necessary information from patient medical records and entering it into the company’s BHI system/software
Providing assistance to assigned clinicians by accessing the facility’s EMR and recording relevant data into our EHR system in preparation for the clinical visit
Working closely with the clinician to assure that patient visits run smoothly and efficiently
Perform all core functions as assigned, which may change from time to time depending on scheduling, the needs of facility partners, clinician needs, and changes in the healthcare industry

Skills

Key technologies and capabilities for this role

EMREHRTelehealthBehavioral Health IntegrationChart PreparationPatient EducationTechnical SupportEquipment HandlingVitals DataClinical Facilitation

Questions & Answers

Common questions about this position

Is this position remote or does it require onsite work?

The role is remote but includes both onsite/in-person clinical facilitation and remote administrative duties, such as working with clinicians on patient visits and handling tasks like chart preparation.

What is the salary for the Clinical Support Specialist position?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Requirements include a minimum High School Diploma, basic working knowledge of medical terminology, experience with online healthcare tools, proficiency in Microsoft Office Suite, and ability to maintain confidentiality with HIPAA-protected information.

What is the company culture like at MediTelecare?

The company culture emphasizes caring and kindness, with a commitment to providing platinum-level customer service and communication.

What makes a strong candidate for the Clinical Support Specialist role?

Strong candidates have 1+ year in a healthcare setting, Medical Assistant or CNA certification, proficiency in Microsoft Office, knowledge of medical terminology, and experience with healthcare tools, along with a dedication to confidentiality and customer service.

MediTelecare

Telehealth services for mental health care

About MediTelecare

MediTelecare provides behavioral and mental telehealth services specifically for residents in skilled nursing and assisted living facilities. The company connects these residents with a team of experienced clinicians, including psychologists, nurse practitioners, psychiatrists, and clinical social workers, through advanced televideo technology. This setup allows residents who may not have access to specialized care to receive the support they need from the comfort of their facilities. What sets MediTelecare apart from its competitors is its focus on the elderly population and the commitment of its clinicians to make a positive impact in their lives, all while working remotely. The goal of MediTelecare is to enhance the mental health and well-being of elderly residents by providing them with accessible and quality care.

Middletown, ConnecticutHeadquarters

1979Year Founded

M_AND_ACompany Stage

Consumer Software, HealthcareIndustries

51-200Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from new telehealth startups may erode MediTelecare's market share.

Rapid AI advancements could outpace MediTelecare's current technology offerings.

Changes in Medicare reimbursement policies could impact MediTelecare's revenue model.

Differentiation

MediTelecare specializes in mental health services for rural nursing home residents.

The company offers a comprehensive range of psychological and cognitive evaluations.

MediTelecare connects residents to world-class clinicians via state-of-the-art televideo.

Upsides

Increased demand for telehealth services in rural areas boosts MediTelecare's market potential.

Growing acceptance of telemedicine in mental health care enhances service accessibility.

Expansion of Medicare coverage for telehealth services increases patient access and revenue.

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