Clinical Support and Quality Assistant (Clinical Success Associate I)

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Physical Therapy, HealthcareIndustries

Requirements

The ideal candidate is comfortable speaking with clinicians over the phone, able to navigate professional conversations with empathy, clarity, and confidence, and has less than 1 year of healthcare experience, preferably as a PT aide or in healthcare administration. An Associate degree, certification, or equivalent training is preferred, along with familiarity with basic spreadsheet tools like Excel or Google Sheets. Strong communication skills and attention to detail are essential.

Responsibilities

This role involves executing assigned tasks independently using standard operating procedures, conducting outreach to therapists via chat and phone to support engagement and performance, and logging and tracking workflow completion through standardized data entry. The assistant will communicate with therapists and doctors' offices to support care coordination, escalate feedback from patients and therapists to improve workflows and service quality, and use basic Excel or Google Sheets for operational tasks.

Skills

Clinical Support

Compliance

Therapist Outreach

Performance Tracking

Data Entry

Care Coordination

Excel

Google Sheets

Communication

Empathy

Clarity

Confidence

Luna Physical Therapy

Home-based personalized physical therapy services

About Luna Physical Therapy

Luna provides personalized physical therapy services directly to patients in their homes. The company focuses on a variety of clients, including those recovering from surgeries, individuals with chronic pain, and athletes needing rehabilitation. Each therapy session lasts between 45 to 55 minutes, allowing therapists to give full attention to patients, which helps speed up recovery and minimize the number of sessions required. All therapists are licensed and have an average of over 10 years of experience, ensuring expert care. Luna's services are covered by insurance, making them accessible to more patients without extra costs. They also bring all necessary equipment to the patient's home and offer flexible appointment times throughout the week, catering to busy schedules. Luna stands out from competitors by emphasizing convenience, personalized care, and a focus on home healthcare.

Menlo Park, CaliforniaHeadquarters

2018Year Founded

$59MTotal Funding

SERIES_BCompany Stage

HealthcareIndustries

501-1,000Employees

Risks

Increased competition from other in-home healthcare providers may dilute Luna's market share.

Reliance on insurance billing poses risks if reimbursement rates change unfavorably.

Rapid expansion may challenge Luna's ability to maintain quality care and satisfaction.

Differentiation

Luna offers personalized in-home physical therapy, unlike traditional facility-based services.

Luna's therapists are licensed, board-certified, and average over 10 years of experience.

Luna's AI division enhances patient care with Auto Charting and scheduling chatbots.

Upsides

Luna's partnerships with health systems expand access to in-home therapy services.

Luna's new clinical programs reduce MSK care costs and improve patient outcomes.

High patient satisfaction and rapid expansion position Luna as a market leader.

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