Clinical Program Manager
GravieSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Maternal Health, Digital HealthIndustries
Requirements
- Prior experience working within a healthcare environment, either as a clinician or as a team leader of clinicians
- Strong interpersonal skills and demonstrated ability to engage with a diverse population
- Demonstrated ability to build trusting relationships in a virtual environment
- Excellent written and verbal communication skills
- Demonstrated ability to drive change management with large frontline teams at scale
- Comfort leading difficult conversations 1:1
- Strong sense of ownership, with demonstrated experience partnering cross-functionally to find answers and solutions quickly and independently
- Able to own processes end-to-end and ensure that all steps are completed accurately
- Strong project management skills and attention to detail, ensuring that every step is understood accurately, completed in full, and communicated effectively
- Comfort using data to inform prioritization and decision-making
- Ability to adapt to changing priorities and work effectively in a fast-paced environment
- Willingness to learn new processes and systems, and to teach them to others
Responsibilities
- Act as the primary internal point of contact for clinicians delivering care across our pilot programs; answer questions, provide feedback, and monitor utilization
- Design the onboarding and training program for new clinicians, in partnership with the Training team, and ensure that all providers complete onboarding and training in a timely manner
- Own communication and change management to clinicians regarding important updates, using scalable and effective methods
- Maintain an up-to-date clinician handbook with accurate details on our offering, such as services included, documentation expectations, and required scripting
- Ensure that clinicians meet the expectations of our client sponsors, including documentation requirements, quality standards, and preferred partners
- Use data to identify areas for improvement at the individual and team level; escalate programmatic areas of opportunity and provide coaching to specific clinicians, as needed
- Build relationships with relevant community clinician groups to support recruitment, build trust within the community, and stay informed of market trends
Skills
clinician management
onboarding
training programs
change management
communication
data analysis
quality metrics
NPS
coaching
program management
healthcare documentation
Pomelo Care
Personalized healthcare for pregnancy and newborns
About Pomelo Care
Pomelo Care provides personalized healthcare services for pregnant individuals and newborns. The company combines traditional medical practices with advanced technology to improve health outcomes for families. Their services are designed to be accessible and focus on evidence-based care, ensuring that expectant mothers and their newborns receive the best possible support. Unlike many competitors, Pomelo Care emphasizes a tailored approach to healthcare, integrating technology to enhance the patient experience. The goal of Pomelo Care is to create a supportive environment that promotes the health and well-being of families during pregnancy and early childhood.
New York City, New YorkHeadquarters
2021Year Founded
$84.6MTotal Funding
SERIES_BCompany Stage
HealthcareIndustries
11-50Employees
Benefits
Health Insurance
Company Equity
Paid Vacation
Risks
Competition from similar maternity care providers may reduce Pomelo's market share.
Operational challenges from integrating The Doula Network could affect service delivery.
Regulatory scrutiny on virtual healthcare may increase compliance costs for Pomelo.
Differentiation
Pomelo Care combines virtual and in-person maternity services, unique in the industry.
The acquisition of The Doula Network enhances Pomelo's comprehensive care model.
Pomelo uses data science to improve maternal and infant health outcomes.
Upsides
Increased demand for telehealth boosts Pomelo's virtual care services.
Expansion of Medicaid coverage offers Pomelo new market opportunities.
Growing interest in personalized healthcare aligns with Pomelo's service model.
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