Clinical Operations Manager (Remote)

Position Overview

• Location Type: Remote (US-based only)
• Job Type: Full-Time
• Salary: $136.2K - $152.2K

This role is for a Clinical Operations Manager who will be responsible for driving provider quality at Rula by owning and optimizing key quality management processes across their network. The position involves owning specific programs within provider quality, identifying improvement opportunities, launching cross-functional initiatives quarterly, and influencing stakeholders to align on priorities. Example areas of ownership include provider quality reviews, the provider-driven cancellations workstream, and note quality improvement.

Requirements

• 5+ years of experience in strategy and operations-based roles (e.g., Business Operations, Product Operations, Consulting).
• Expert-level proficiency with Excel/GSheets.
• Advanced proficiency leveraging SQL for data analysis.
• Skillfulness in applying structure and attention to detail to prioritize project needs and drive continuous improvements.
• Experience building trust and collaborating effectively with cross-functional stakeholders in a fast-paced environment.

Preferred Qualifications

• 1+ years of experience in a high-growth startup environment.
• Experience in consulting, banking, or other analytical sectors/industries.
• Expertise using Looker and Salesforce.
• Experience working with provider populations/clinicians and leading critical initiatives to improve outcomes. (Note: Having all preferred qualifications is not mandatory; all interested applicants are encouraged to apply.)

Responsibilities

• Own and optimize key quality management processes across the provider network.
• Lead specific programs within provider quality.
• Identify opportunities for improvement.
• Launch cross-functional initiatives each quarter.
• Influence stakeholders to align on priorities.
• Manage provider quality reviews.
• Oversee the provider-driven cancellations workstream.
• Drive note quality improvement initiatives.

Company Information & Benefits

Rula is dedicated to treating the whole person and aims to create a world where mental health is embraced as an integral part of overall well-being. They believe in providing quality, evidence-based, and compassionate care to empower individuals.

Employee Benefits:

• 100% remote work environment (US-based only) with working hours to support a healthy work-life balance.
• Attractive pay and benefits with transparent pay ranges.
• Comprehensive health benefits: Medical, dental, vision, life, disability, and FSA/HSA.
• 401(k) plan access.
• Generous time-off policies, including 2 company-wide shutdown weeks per year for self-care.
• Paid parental leave for all parents.
• Employee Assistance Program (EAP).
• New hire home office stipend.
• Quarterly department stipend for team-building or gatherings.
• Wellness events and lunch & learns.
• Community and employee resource groups.

Company Culture: Rula believes diversity, equity, and inclusion are fundamental to their mission. They are committed to fostering an inclusive culture where employees feel safe, seen, heard, and valued.