Virtua Health - Job Description

Position Overview

Serves as a single point of contact for referring physicians, patients, and caregivers to provide resources and assistance with accessing clinical and supportive care services offered within Virtua and in the community. Facilitates patient appointments, including those made with labs, diagnostic areas, and specialty physicians.

Employment Details

• Employment Type: Full-time
• Employment Classification: Regular
• Time Type: Full-time
• Work Shift: 1st Shift
• Total Weekly Hours: 40

Location

• Location Type: 100% Remote
• Remote Work Eligibility: Currently Virtua welcomes candidates for 100% remote positions from: AZ, CT, DE, FL, GA, ID, KY, MD, MO, NC, NH, NJ, NY, PA, SC, TN, TX, VA, WI, WV only.

Responsibilities

• Serves as an essential link between patients and all other care providers.
• Assists patients in understanding their diagnosis, treatment options, and available resources, including educating eligible patients about appropriate clinical research studies and technologies.
• Adheres to established productivity benchmarks.
• Facilitates appointments for consults and support services within established service standards, including social workers, dietitians, physicians, etc.
• Follows patients throughout the care continuum, including inpatient admissions, and collaborates with inpatient care management resources.
• Coordinates multidisciplinary planning conferences, develops concise patient summaries for use by the care team, and documents recommendations made utilizing standardized care protocols in accordance with nationally recognized care guidelines.
• Develops, plans, and presents patient education programs and tools.
• Responsible for outreach efforts to establish and maintain positive working relationships with key customers (physicians, office staff, diagnostic staff, nurses, radiology staff, social services staff, etc.).
• Works to collect data, track outcomes, and support strategic planning processes.
• Delivers quarterly report cards to Virtua committees and other groups demonstrating outcomes and performance improvement activities.

Qualifications

• Required Experience: Experience in specialty required.
• Required Skills:
  • Problem-solving
  • Decision-making
  • Critical thinking
  • Excellent leadership
  • Organizational skills
  • Written and verbal communication skills
  • Excellent interpersonal skills
• Work Environment: Must be able to work in a self-directed environment, with an ability to work with and lead teams.
• Presentation Skills: Excellent presentation skills.

Company Information

At Virtua Health, we exist for one reason – to better serve you. That means being here for you in all the moments that matter, striving each day to connect you to the care you need. Whether that's wellness and prevention, experienced specialists, life-changing care, or something in-between – we are your partner in health devoted to building a healthier community.

If you live or work in South Jersey, exceptional care is all around. Our medical and surgical experts are among the best in the country. We assembled more than 14,000 colleagues, including over 2,850 skilled and compassionate doctors, physician assistants, and nurse practitioners equipped with the latest technologies, treatments, and techniques to provide exceptional care close to home.

A Magnet-recognized health system ranked by U.S. News and World Report, we've received multiple awards for quality, safety, and outstanding work environment. In addition to five hospitals, seven emergency departments, seven urgent care centers, and more than 280 other locations, we're committed to the well-being of the community. That means bringing life-changing resources and health services directly into our communities through our Eat Well food access program, telehealth, home health, rehabilitation, mobile screenings, paramedic programs, and convenient online scheduling. We're also affiliated with Penn Medicine for cancer and neurosciences, and the Children's Hospital of Philadelphia for pediatrics.