Responsibilities

The Clinical Customer Success Executive will build and maintain strong relationships with healthcare staff and operational leaders, acting as a trusted clinical resource; lead product implementations aligning solutions with nursing workflows; train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions; identify opportunities to improve workflows and patient care outcomes using AI tools; manage day-to-day client relationships, ensuring seamless communication; collaborate with internal teams to address client feedback and improve user experiences; establish metrics to measure success, including patient care outcomes and team adoption rates; travel extensively to healthcare facilities for onsite support and training; and collaborate with the nursing leadership team to share best practices and present at conferences/webinars.