Clinical Consultant II, Enabling Technologies - Grand Rapids / Kalamazoo, MI at Medtronic

Grand Rapids, Michigan, United States

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Reside within the territory (Grand Rapids / Kalamazoo, MI) and drive to multiple accounts throughout the region
Valid driver's license
Ability to travel outside the territory
Knowledge of Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services
Perform all duties within the Quality System and BCS requirements
Field-based role

Responsibilities

Coordinate, support, and collaborate with NRCs and other Enabling Technologies team members for on-site installations with customers
Represent Medtronic during technology-enabled procedures to provide technical assistance
Maintain system hardware and software to maximize system performance
Install software and hardware upgrades
Perform system preventative maintenance
Provide telephone clinical support to customers
Use UNIX/LINUX commands to modify operating files
Fulfill Software and Service Contract obligations
Act as the primary Medtronic customer liaison for repair and technical support issues
Provide timely information to the district team regarding customer concerns, issues, and market opportunities
Provide service to customers per their individual needs
Maintain familiarity with status of calls and issues at customer sites
Report necessary complaints and partner with Clinical Manager/NRC to ensure full resolution
File weekly site visit and customer contact reports for service improvement purposes
Educate and train physicians and hospital personnel (OR, Radiology, Central Sterile Processing, Biomedical, and Information Technologies) on technical matters relating to technology-enabled procedures
Provide a clinical resource for surgeons, clinicians, and others being trained
Update customers on tips, shortcuts, and suggestions as appropriate
Participate in in-house sponsored customer training at designated sites for both internal and external partners
Provide training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer)
Continually train members of the Enabling Technologies Clinical Support team to increase their knowledge of the latest technology-enabled procedures
Work and collaborate with NRCs, Spinal Sales, and NeuroSurgery Reps to identify prospective new users for Navigation and Robotics for applicable technology-enabled procedures
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
Submit reports and provide information as directed
Cooperate with all personnel on the execution of Company programs
Support more complex, new image-guided products and applications to physicians and hospital staff
Work as a team member with the Enabling Technologies Region Manager and Clinical Manager to prioritize customer technical support and service expectation goals
Provide input on new product development based on in-field experience
Responsible for documentation at new or existing installations
Adhere to company policies and conduct all business ethically

Skills

Key technologies and capabilities for this role

NeurosurgeryNavigation SystemsRobotic Assisted SurgeryUNIXLINUXHardware MaintenanceSoftware InstallationSystem UpgradesPreventative MaintenanceTechnical SupportCustomer Training

Questions & Answers

Common questions about this position

Is this a remote position or does it require travel?

This is a field-based role requiring residence within the Grand Rapids / Kalamazoo, MI territory, driving to multiple accounts throughout the region, and travel outside the territory. A valid driver's license is essential.

What technical skills are required for the Clinical Consultant II role?

Key technical skills include providing clinical and technical support for Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products, maintaining system hardware and software, installing upgrades, performing preventative maintenance, using UNIX/LINUX commands, and telephone clinical support.

What customer support responsibilities does this role involve?

The role acts as the primary Medtronic customer liaison for repair and technical support, provides timely information on customer concerns and market opportunities, maintains familiarity with call statuses, reports complaints, and files weekly site visit reports.

What training and educational duties are part of this position?

Responsibilities include educating and training physicians, hospital personnel in OR, Radiology, Central Sterile Processing, Biomedical, and IT on technology-enabled procedures, providing clinical resources, participating in customer training, and train-the-trainer support.

What is the salary or compensation for this role?

This information is not specified in the job description.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

Land your dream remote job 3x faster with AI

Try Jobo Free