Clinical Apllication Specialist at Fresenius Medical Care

Gurugram, Haryana, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Up-to-date medical knowledge in the field of CRRT/RCA/Heart & Lung
Product knowledge including features, capabilities, benefits, and potential uses
Market knowledge to assist in sales, marketing, and customer service strategies
Technical and clinical leadership skills for demonstrations and sales support
Ability to attain training through organization resources to become a Product Application Specialist
Skills to create and execute training programs for external and internal customers

Responsibilities

Works as a Clinical Solutions Consultant with the Critical Care sales team – providing pre-sale product demonstration (or clinical trial support) as well as post-sale installation, training, and/or customer service activities to support sales objectives for territory and align with organizational objectives
Collaborate with Product Managers to devise clinical strategy including CMEs planned monthly/yearly activities for key customers, clinical assessments, user acceptance, and ongoing customer clinical engagements to ensure successful market execution and implementation
Provide technical and clinical leadership during sales process by demonstrating full range of product features including potential uses, product capabilities, and benefits to customers as needed
Act as a clinical resource for sales and account management teams; provide up-to-date information regarding education and in-service
Provide potential leads for new products, opportunities, and customers to the sales team uncovered during product demonstrations, evaluation, and training
Support trade shows and professional conferences by performing product demonstrations, promotions, and customer training
Use market and product knowledge to assist sales team in developing sales, marketing, and customer service strategies
Provide feedback to product/marketing management on reference sites, system performance, competitors’ products, customer reactions, and effectiveness of sales arguments
Provide clinical value addition, therapy upgrades for better patient safety and outcomes, problem-solving/troubleshooting support to customers; work with service engineers to resolve clinical-related issues and escalate unresolved issues to regional support
Provide telephone clinical/technical support to customers
Develop and maintain relationships with customers and handle their queries
Keep updated with medical knowledge in the field of CRRT/RCA/Heart & Lung
Create and execute training programs for external and internal customers
Constantly work to enable skill and knowledge level of the sales team for clinical customer engagement
Work alongside sales team regularly to mentor them, upscale skills, and provide feedback to relevant stakeholders

Skills

Product Demonstration

Clinical Training

Customer Service

Troubleshooting

Clinical Assessment

Sales Support

Medical Education

Patient Safety

Trade Shows

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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