Training & Onboarding Specialist
FeatherSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Education TechnologyIndustries
Requirements
Candidates should have 1-2 years of client-focused work experience, experience in meeting and exceeding metrics, KPIs, or sales quotas/targets is preferred, a passion for learning design, ideally with a background in teaching/coaching/training, strong organizational skills, and competence with computers.
Responsibilities
The Client Training Specialist will manage each new professor’s customized onboarding journey, ensuring they are ready to adopt the Top Hat platform for their upcoming class, share best practices on how to format lectures and homework, and effectively teach using the platform, proactively prepare professors for the beginning of the semester, manage the full onboarding pipeline from contract to full utilization, work on renewing first-time customers by maintaining strong relationships and demonstrating the platform’s value, assist professors in increasing their maturity with the platform, and provide direct feedback to customers to ensure every interaction provides value.
Skills
Customer Training
Client Management
Onboarding
Lecture Formatting
Platform Usage
Relationship Building
Communication Skills
Organization
Attention to Detail
Training & Coaching
Top Hat
Provides educational tools and resources
About Top Hat
Top Hat provides educational tools and resources aimed at enhancing the learning experience for both educators and students. Its main products include Top Hat Pages, which allows educators to personalize content easily, and interactive response tools that engage students during lessons. Additionally, Top Hat offers a collection of fully editable textbooks, giving educators the flexibility to tailor their teaching materials. Unlike many competitors, Top Hat focuses on creating a user-friendly platform that caters to diverse learning needs across entire campuses, making it suitable for both individual courses and whole institutions. The goal of Top Hat is to empower educators to deliver personalized and equitable learning experiences, ensuring that education is accessible and engaging for all students.
Key Metrics
Toronto, CanadaHeadquarters
2009Year Founded
$228.5MTotal Funding
SERIES_ECompany Stage
Consumer Software, EducationIndustries
201-500Employees