Client Training Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-Time
• Salary: Not specified

Are you looking to flex your training and customer service muscles at one of Toronto's fastest-growing startups? Can you make explaining a new technology solution sound like a dream come true? You will work with new customers (who happen to be professors) to help adopt a technology that will transform their lectures into a modern classroom. We're growing like crazy, and that's where you come in. We're looking for you to become our newest training specialist!

About the Gig

• Manage each new professor’s customized onboarding journey and ensure they are ready to adopt the platform for their upcoming class.
• Ensure customers are familiar (some might say experts) with using the platform in their classroom.
• Share best practices on how to format lectures and homework, and effectively teach using the Top Hat platform.
• Ensure that each professor is proactively prepared for the beginning of the semester to ensure the full readiness of both the students and the professor.
• Manage your full onboarding pipeline of new professors from signing the contract to training to full utilization to the first day of class.
• Work on renewing first-time customers during their first year with Top Hat by maintaining strong relationships and demonstrating the platform’s ongoing value.
• Assist professors in increasing their maturity with the Top Hat platform, encouraging advanced usage and exploring additional features.

About You

• Experience: 1-2 years of client-focused work experience.
• Metrics: Experience in meeting and exceeding metrics, KPIs, or sales quotas/targets is preferred.
• Passion: A passion for learning design, ideally with a background in teaching/coaching/training.
• Organization: Very organized and comfortable managing a high volume of training sessions and tasks.
• Communication: Eloquent in your communication skills (especially over the phone, you have a way of establishing relationships).
• Attention to Detail: Strong attention to detail, you don’t stray away from providing direct feedback to customers, who are customer-obsessed and ensures every interaction provides value.
• Tech Savvy: Familiar with technology and competent with computers.

Why team members love working at Top Hat

• A noble mission that creates meaningful, fulfilling work.
• A team that cares deeply for customers and for each other.
• Flexible, remote-first work environment.
• Professional learning and development for all role levels.
• An awesome and welcoming Toronto HQ.
• Competitive health benefits that start on day one.
• A management team focused on performance, growth, engagement, and connection.
• Our winning strategy and market potential.
• Innovative PTO policy with lots of time and space for self-care.
• Passionate customers that believe in us—and what we do.
• A chance to work with new tech like generative AI—and see the customer impact.