Client Therapy Coordinator - EST hours (Remote)

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified
• Company: ISTA Personnel Solutions South Africa (Recruiting on behalf of a USA-based provider of in-home Physical Therapy (PT), Occupational Therapy (OT), and Nurse Practitioner (NP) services.)
• Department: SA - Operations
• Published: 2025-05-06
• Language: English (en)

ISTA Personnel Solutions South Africa is recruiting on behalf of a USA-based provider of in-home Physical Therapy (PT), Occupational Therapy (OT), and Nurse Practitioner (NP) services. We are seeking a dedicated and empathetic Client Therapy Coordinator to facilitate a smooth, personalized experience for clients. This role involves matching clients with the most suitable therapist based on their clinical needs and preferences.

Requirements

• Previous experience in healthcare or homecare administration / support is preferred.
• Excellent verbal communication and telephone etiquette.
• Strong organizational and multitasking abilities.
• High level of tech-savviness; comfortable working with multiple digital tools.
• Ability to work independently and take initiative in solving problems.

Responsibilities

• Engage with clients and therapists via phone and email to support therapist-client pairing.
• Understand client needs and preferences to make appropriate therapist matches.
• Update and maintain accurate records in scheduling and tracking systems.
• Provide responsive, empathetic customer service to clients and therapists.
• Communicate effectively with U.S.-based supervisors and remote team members.

Application Instructions

• This position is available only to South African Citizens.
• Working Hours: Mon - Fri, 9am to 6pm EST (15h00pm to 24h00am South African time). These hours are subject to change.
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages.
• If you are not contacted within 14 working days, please consider your application unsuccessful.