Client Support Specialist

Employment Type: Full-time Location Type: Remote Salary:

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Position Overview

The Client Support Specialist role at Experian focuses on performing support and sales activities for Experian Preferred clients and prospects. The primary goals are to develop new business relationships and strengthen existing client relationships. This opportunity offers training and resources for professional development and a long-term career path in field sales. The ideal candidate will have customer service experience and the ability to manage a wide range of responsibilities for multiple clients.

Reports to: Director of Client Success.

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Responsibilities

• Maintain knowledge of client environments and identify applications for Experian products.
• Coordinate communication with clients regarding product/service changes.
• Conduct meetings with clients/prospects using phone and web tools.
• Identify cross-sell and up-sell opportunities, either leading them or referring them to sales personnel.
• Research sales and service opportunities for potential clients.
• Provide customer intelligence to sales and marketing teams.
• Train users on Experian services.
• Communicate client account needs to team members.
• Maintain contact with product/service users to enhance relationships.
• Manage batch programs, assist with DaaS implementation, consult on compliance, handle cross-selling/upselling, submit invoice credits/debits, manage client audits, set up subcodes, train clients, and manage reports.

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Qualifications

• Bachelor's degree or equivalent experience.
• 3+ Years of customer-facing/support experience.
• Knowledge of the consumer credit reporting marketplace.
• Comfortable operating within a teamed selling approach with energy.
• Experience learning independently and in a structured environment.
• Willingness to volunteer for activities as a member of a teamed account selling approach.
• Working knowledge of Salesforce.com CRM system.

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Company Description

Experian is a global data and technology company dedicated to powering opportunities for people and businesses worldwide. We leverage our unique combination of data, analytics, and software to redefine lending practices, combat fraud, streamline healthcare, enhance marketing solutions, and provide deeper insights into the automotive market. We also assist millions of individuals in achieving their financial goals and saving time and money.

Experian operates across diverse markets, including financial services, healthcare, automotive, agribusiness, and insurance. We invest in our people and advanced technologies to unlock the full potential of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ 22,500 people across 32 countries. Our corporate headquarters are located in Dublin, Ireland.

Learn more at experianplc.com.

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Additional Information

• This is a permanent hybrid role based in Costa Rica. Relocation assistance is not available.

Culture at Experian

At Experian, we value your uniqueness. Our culture, people, and environments are key differentiators. We prioritize our people agenda, focusing on diversity and inclusion, work/life balance, flexible work arrangements, professional development, engagement, collaboration, wellness, and rewards & recognition.

Benefits

Our benefits package includes:

• Medical, life, and dental insurance
• Asociación Solidarista
• International Share Save Plan
• Flex Work/Work from home options
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding Leave
• Bereavement Leave
• Referral Program
• And more.

Find out what it's like to work for Experian by clicking here.

#LI-Hybrid

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Our mission is to foster a successful, inclusive, and diverse team where individuals thrive in their work and collaboration. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow together.