Client Support Representative at Luxury Presence

Phoenix, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, TechnologyIndustries

Skills

Key technologies and capabilities for this role

SalesforceWeb DevelopmentWebsite BuildingSoftware TrainingLive ChatPhone SupportEmail SupportCustomer SupportReal Estate

Questions & Answers

Common questions about this position

What is the salary and bonus for this Client Support Representative role?

The pay range is $21.63 - $24 an hour plus a 20% bonus divided and paid out in quarters based on performance.

What is the work location and schedule for this position?

The role is based in Scottsdale/Kierland, full-time in-office during 3-4 weeks of training, then hybrid with 3 days in office and 2 days at home. Candidates must be willing to work 9 am - 7 pm AZ time.

What skills and experience are required for this role?

Candidates need 2-5+ years of customer service experience (website or real estate a plus), proficiency in software like Salesforce, strong communication to explain technology, empathy, quick-thinking, and teamwork.

What is the team environment like at Luxury Presence?

The role involves joining a talented and growing Support team, supporting and assisting teammates, with a focus on start-up hustle, teamwork, and bringing positive energy to every interaction.

What makes a strong candidate for this Client Support Representative position?

Strong candidates have 2-5+ years of customer service experience, preferably in websites or real estate, command software like Salesforce, excel at teaching customers, show empathy, resourcefulness, and a positive team-player attitude.

Luxury Presence

Digital marketing platform for real estate agents

About Luxury Presence

Luxury Presence provides a digital platform tailored for real estate agents and teams, focusing on digital marketing solutions to help them attract and convert buyers and sellers. The platform offers services such as high-converting marketing campaigns, visually appealing client presentations, and tools to enhance social media engagement. It serves individual agents, teams, and brokerages, with over 9,000 users, including many top agents from the Wall Street Journal's Top 100 list. Luxury Presence stands out from competitors by utilizing AI-powered tools and a user-friendly interface, making it easier for real estate professionals to embrace digital marketing. The company's goal is to modernize the real estate industry by increasing lead generation and client acquisition through effective digital strategies.

Austin, TexasHeadquarters

2016Year Founded

$49.1MTotal Funding

SERIES_BCompany Stage

AI & Machine Learning, Real EstateIndustries

501-1,000Employees

Benefits

Remote-first company

Comprehensive health insurance plans

Generous parental and family leave

Collaborative retreats and offsite events

Employee resource groups

Risks

Emerging proptech startups with similar solutions could dilute Luxury Presence's market share.

Economic downturns may reduce spending on marketing tools, impacting subscription revenue.

Rapid technological advancements may outpace Luxury Presence's feature integration capabilities.

Differentiation

Luxury Presence offers AI-powered tools for real estate marketing and lead generation.

The platform is trusted by over 9,000 agents, including top Wall Street Journal agents.

Luxury Presence provides a user-friendly interface for easy adoption of digital marketing.

Upsides

Luxury Presence won the 2024 Inman AI Award for best AI-powered platform.

The company raised $19.2M in Series B-1 funding to accelerate product development.

Presence Copilot, an AI-powered mobile platform, enhances agent efficiency and client experience.

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