Client Support Manager at Onbe

Buffalo Grove, Illinois, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, PaymentsIndustries

Requirements

Bachelor’s degree preferred
Minimum of 3–5 years of industry experience OR experience in building & managing client relationships preferred
Excellent communication and relationship-building skills
Ability to work in a hybrid role onsite 2 days per week at Buffalo Grove, IL location (occasional travel may be required)

Responsibilities

Serves as subject matter expert on the account to defend revenue and support the growth of the existing account
Review key reports and metrics related to the program, analyze the data, and discern any issues or opportunities
Participates in the annual client budgeting exercise and reviews numbers monthly for variances to actual analysis
Conducts effective routine conversations and presentations for clients
Engage in the Implementation process as needed – attend kick off builds, create the Journey Map, stay abreast of the project health, and attend the go-live call
Responsible for ensuring first-order health for new clients and/or programs
Works closely with the Client Success Specialist and Client Service to ensure that tasks that are done to support the client's health are done timely and accurately (i.e., order processing, payments, service inquiries, etc.)
Knows when to properly escalate existing client issues to ensure accurate resolution and cross-functional prioritization
Responsible for healthy CSAT and NPS scores (measured annually) – and creating an account plan based on the CSAT results
Attend internal and external client meetings
Assist Sales with the Account Plan and Situational Analysis (annual exercise)
Assist the Director of Client Success in mentoring and coaching Client Success Specialists on strengths you'll need to grow in your own career
Works on internal development projects as assigned and proactively created from their own identified business needs

Skills

Client Relationship Management

Data Analysis

Metrics Review

Budget Management

Stakeholder Presentations

Program Implementation

Account Management

Competitive Analysis

Financial Reporting

Sales Collaboration

Onbe

Digital payment solutions for businesses

About Onbe

Onbe specializes in digital payment solutions that enhance the payment experience beyond traditional currency transactions. The company provides a variety of customizable and secure payment options for businesses across multiple industries, including automotive, biotech, and telecom. Onbe's primary focus is on corporate disbursement solutions, which help companies efficiently and securely distribute funds to their recipients. Unlike many competitors, Onbe tailors its services to meet the specific needs of different sectors, allowing clients to create engaging payment experiences that drive growth and address market challenges. The goal of Onbe is to be a preferred payments partner, delivering value that extends beyond mere transactions and improving the overall experience for both businesses and their customers.

Buffalo Grove, IllinoisHeadquarters

1996Year Founded

VENTURE_UNKNOWNCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Company Match

401(k) Retirement Plan

Unlimited Paid Time Off

Parental Leave

Risks

Emerging fintech startups increase competition in digital payments.

Regulatory risks in niche markets like recycling may impact operations.

Reliance on partnerships could pose challenges if partners face difficulties.

Differentiation

Onbe offers customizable digital payment solutions across diverse industries.

The platform enables instant digital disbursements, enhancing recipient satisfaction.

Onbe's partnerships expand its reach in niche markets like recycling and restaurant tips.

Upsides

Growing demand for digital payments boosts Onbe's market potential.

Partnerships with industry leaders enhance Onbe's service offerings.

Onbe's focus on instant payouts aligns with consumer preferences for speed and convenience.

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