Client Support, Derivatives Confirmation Services at S&P Global

New York, New York, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Bachelor’s degree preferred
0-2 years Financial Services experience
Previous experience working with software systems and technology is preferable
Advanced Excel skills is a plus
Knowledge of financial markets and OTC derivatives is a major plus
Client Focused. Customer service and satisfaction are key priorities
High level of accuracy and attention to detail
Patient, flexible, and able to adapt to change
Resourceful, committed, and able to problem-solve with limited direction
Strong awareness of client confidentiality and data protection risks
Excellent interpersonal, written, and verbal communication skills
Ability to work effectively in a very fast-paced environment
Team skills are essential: assisting others, being reliable, and taking leadership where required
Indefinite right to work in the United States

Responsibilities

Develop and maintain productive client regulatory relationships
Monitor client query queues, diagnosing and resolving any resulting exceptions or errors and work with internal groups to provide resolution
Coordinate across internal teams and across a global operations footprint to achieve a positive client experience
Respond to client requests by providing detailed investigation and feedback
Participate in the testing of system enhancements
Identify and track system improvements, partnering with technology teams to ensure system delivery

Skills

OTC Derivatives

Post-Trade Processing

Client Support

Regulatory Compliance

Query Resolution

Exception Management

System Testing

Cross-Team Coordination

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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