Production Support Analyst
AirspaceSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology, Business AnalysisIndustries
Requirements
Candidates should possess a bachelor’s degree in Computer Information Systems, Business Administration, or a related field, or equivalent work experience in business analysis and application development; they should have basic knowledge of SQL, client/server, and network environments, and advanced Microsoft PC software experience, including Excel and Word; strong written, oral, and interpersonal communication skills are required, along with customer service skills and strong relationship management abilities.
Responsibilities
The Client Support Analyst II will complete research and provide analysis to support management in decision-making, develop and execute proposed business and technical solutions, drive resolution of production issues, assist in the research and investigation of escalated production issues, facilitate business needs and priority identification, track incidents through completion while providing regular updates, document business impact, research, and resolution steps, and provide regular severity updates to senior leadership. They will also be responsible for flexibility in work schedule, including participation in an on-call rotation.
Skills
SQL
Excel
Word
Communication (Written)
Communication (Oral)
Customer Service
Relationship Management
Problem-Solving
Zinnia
Insurance technology for life products
About Zinnia
Zinnia focuses on improving the life and annuity insurance market by providing a platform that simplifies the creation, management, and servicing of insurance products. The platform uses technology and data analytics to help insurance companies launch products faster and manage them more effectively. This results in a better buying experience for consumers and increased operational efficiency for insurers and financial advisors. Zinnia's platform is user-friendly, allowing consumers to easily understand and purchase life and annuity products. The company aims to enhance the relationship between customers and insurers, ensuring better protection and improved wellbeing for consumers. Unlike its competitors, Zinnia emphasizes real-time data sharing and actionable insights, which help all parties make informed decisions.
Topeka, KansasHeadquarters
2005Year Founded
$1.7MTotal Funding
SEEDCompany Stage
Data & Analytics, FintechIndustries
501-1,000Employees