Zinnia

Client Support Analyst II

Alpharetta, Georgia, United States

Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Information Technology, Business AnalysisIndustries

Requirements

Candidates should possess a bachelor’s degree in Computer Information Systems, Business Administration, or a related field, or equivalent work experience in business analysis and application development; they should have basic knowledge of SQL, client/server, and network environments, and advanced Microsoft PC software experience, including Excel and Word; strong written, oral, and interpersonal communication skills are required, along with customer service skills and strong relationship management abilities.

Responsibilities

The Client Support Analyst II will complete research and provide analysis to support management in decision-making, develop and execute proposed business and technical solutions, drive resolution of production issues, assist in the research and investigation of escalated production issues, facilitate business needs and priority identification, track incidents through completion while providing regular updates, document business impact, research, and resolution steps, and provide regular severity updates to senior leadership. They will also be responsible for flexibility in work schedule, including participation in an on-call rotation.

Skills

SQL
Excel
Word
Communication (Written)
Communication (Oral)
Customer Service
Relationship Management
Problem-Solving

Zinnia

Insurance technology for life products

About Zinnia

Zinnia focuses on improving the life and annuity insurance market by providing a platform that simplifies the creation, management, and servicing of insurance products. The platform uses technology and data analytics to help insurance companies launch products faster and manage them more effectively. This results in a better buying experience for consumers and increased operational efficiency for insurers and financial advisors. Zinnia's platform is user-friendly, allowing consumers to easily understand and purchase life and annuity products. The company aims to enhance the relationship between customers and insurers, ensuring better protection and improved wellbeing for consumers. Unlike its competitors, Zinnia emphasizes real-time data sharing and actionable insights, which help all parties make informed decisions.

Key Metrics

Topeka, KansasHeadquarters
2005Year Founded
$1.7MTotal Funding
SEEDCompany Stage
Data & Analytics, FintechIndustries
501-1,000Employees

Benefits

Health Insurance
Dental Insurance
Parental Leave
Profit Sharing
401(k) Company Match
Incentive Bonus Opportunity
Tuition Reimbursement

Risks

Integration challenges with Ebix's assets could disrupt operations if not managed well.
Ebix's bankruptcy proceedings may affect the terms of the asset acquisition.
Rapid expansion and onboarding of 770 new team members could strain resources.

Differentiation

Zinnia offers a comprehensive platform for life and annuity insurance products.
The company leverages advanced technology and data analytics for efficient product management.
Zinnia's recent acquisition of Ebix's assets enhances its CRM and agency management tools.

Upsides

Zinnia secured $300 million in funding from Vista Credit Partners.
The acquisition of Ebix's assets expands Zinnia's market share and service offerings.
Growing demand for personalized insurance solutions benefits Zinnia's tailored product approach.

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