Job Description

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Company Description

Experian is a global data and technology company dedicated to powering opportunities for individuals and businesses worldwide. We are at the forefront of redefining lending practices, combating fraud, simplifying healthcare processes, developing digital marketing solutions, and providing deep insights into the automotive market through our unique blend of data, analytics, and software. We also empower millions to achieve their financial goals, saving them time and money.

Our operations span diverse markets, including financial services, healthcare, automotive, agrifinance, insurance, and many other industry segments. We are committed to investing in our people and advanced technologies to harness the power of data and drive innovation. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we employ a team of 23,300 individuals across 32 countries, with our corporate headquarters located in Dublin, Ireland. Discover more at experianplc.com.

Job Description

At Experian Health, our employees have the opportunity to shape more than just products; they shape the future of U.S. healthcare. Experian Health is a leader in innovations for revenue cycle management, identity management, patient engagement, and care management, serving hospitals, physician groups, labs, pharmacies, and other risk-bearing entities. Learn more at experian.com/healthcare.

You will report to the Client Organization and collaborate closely with our Client Executive on the Experian Health Sales team to drive product expansion. You will also partner with the Relationship Manager to build and maintain strong, trusting relationships with our customers. Additionally, you will work with the Support and Optimization teams to ensure the best possible client experience.

Your role will involve a deep understanding of Experian Health product capabilities, providing consultative guidance and support to clients throughout their entire lifecycle.

Key Responsibilities and Opportunities:

• Quickly acclimate to and understand client implementations to facilitate updates, additions, and fixes to client setups.
• Partner with Customer Support, Optimization, Product, and Development teams to assist clients in navigating tickets and enhancement requests with minimal delay.
• Evaluate customer utilization of Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice (ERA) products to recommend best practices, configurations, and solutions that enhance the customer experience.
• Develop expertise in the Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice product suite.
• Collaborate with the Relationship Manager on Quarterly Business Reviews, showcasing client successes and Return on Investment (ROI) for Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
• Maintain an extensive comprehension of the Statement of Work (SOW) to guide clients effectively as they transition from implementation into the post-go-live phase.

Qualifications

• Required:
  • 5+ years of experience in the healthcare IT industry and healthcare revenue cycle.
  • 3+ years of Healthcare Revenue Cycle Account Management experience, including familiarity with claim systems and ERA (Electronic Remittance Advice).
  • 2+ years of experience with Claimsource, Denial Manager, Enhanced Claim Status, and Electronic Remittance Advice.
  • 2+ years of experience with Salesforce or similar CRM platforms.
  • Bachelor's degree.
• Travel: Occasional travel (20%-25%) to client sites is required.

Additional Information

Benefits/Perks:

• Competitive compensation package and bonus plan.
• Comprehensive core benefits including medical, dental, and vision insurance, with a matching 401K plan.
• Flexible work environment, offering remote, hybrid, or in-office options.
• Generous paid time off, including volunteer time off, vacation, sick leave, and 12 paid holidays.
• Explore all our exciting benefits at yourexperianbenefits.com/cand-index.html.

Company Culture:

Our uniqueness lies in celebrating yours. Experian's culture and people are significant differentiators. We prioritize our people agenda, focusing on key areas such as Diversity, Equity, and Inclusion (DEI), work/life balance, professional development, authenticity, collaboration, wellness, reward & recognition, and community volunteering.