Client Success Executive at Guidepoint

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

ConsultingIndustries

Requirements

2 to 3 years of sales, business development, business consulting and/or account management experience
Bachelor’s degree from an accredited university
Broad base knowledge of the client growth process from lead generation to relationship management
Excellent communicator capable of handling high-profile clients
Demonstrated ability to work in a team atmosphere
A desire to work in a fast-paced entrepreneurial environment
Initiative and ability to handle increasing responsibility over time
Strong relationship management skills with stakeholders of varying seniority levels

Responsibilities

Partner with senior team members to increase user base at client firms by employing a thoughtful and strategic outreach approach
Conduct warm/cold calls, emails and other lead generation efforts to meet designated project, new client activation, and meeting targets
Monitor client usage trends and identify inflection points in their usage data to proactively reach out and identify any potential pain points
Onboard new client users of the service and educate them on the different services Guidepoint has to offer under their subscription
Develop a working knowledge of the consulting and/or institutional market to help communicate Guidepoint’s value add to clients in the space
Work closely with the Client Service team to collect feedback on open client projects as well as advisors we have sent clients for review

Skills

Key technologies and capabilities for this role

salesbusiness developmentaccount managementlead generationcold callingclient outreachclient onboardingrelationship managementusage monitoringconsulting market knowledge

Questions & Answers

Common questions about this position

What compensation can I expect for the Client Success Executive role?

Guidepoint offers competitive compensation for this position.

Is this role remote or does it require office work?

The role features a flexible work environment and a central office location.

What experience and skills are required for this position?

Candidates need 2 to 3 years of sales, business development, business consulting, or account management experience, a Bachelor’s degree, excellent communication skills, strong relationship management, and the ability to work in a team.

What is the company culture like at Guidepoint?

Guidepoint offers an entrepreneurial environment with autonomy, fast decisions, and ambitious, driven people.

What makes a strong candidate for the Client Success Executive role?

Strong candidates have 2-3 years of relevant sales or account management experience, a Bachelor’s degree, excellent communication and relationship management skills, and thrive in fast-paced, team-oriented environments with initiative for growing responsibility.

Guidepoint

Connects businesses with specialized advisors

About Guidepoint

Guidepoint connects businesses with a large network of specialized advisors, offering expert insights and market intelligence. With over 1.5 million experts across more than 150 industries, clients can access tailored research solutions, including one-on-one consultations and surveys, to meet their specific needs. Guidepoint manages all logistical aspects to ensure a smooth experience for its clients. The company operates on a business model that charges fees for its services, which can be structured as subscriptions, pay-per-use, or project-based pricing. What sets Guidepoint apart from competitors is its extensive network and the speed and quality of insights it provides, enabling clients to make informed decisions and navigate uncertainty effectively. The goal of Guidepoint is to be a trusted partner for businesses, helping them gain the intelligence needed to drive their decisions and growth.

New York City, New YorkHeadquarters

2003Year Founded

VENTURE_UNKNOWNCompany Stage

Consulting, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Competitive salary.

Medical, Dental, and Vision Insurance.

401(k) with company matching.

Life Insurance (100% Employer Sponsored)

Paid vacation plus 10 legal holidays.

Light snacks and beverages.

Discounted gym memberships.

Commuter Benefits.

Risks

Increased competition from emerging expert networks offering similar services at lower costs.

Rapid expansion into new markets may strain resources and lead to inefficiencies.

Reliance on a large network of advisors poses risk of inconsistent quality and compliance issues.

Differentiation

Guidepoint offers a vast network of over 1.5 million experts globally.

The company provides tailored research solutions across more than 150 industries.

Guidepoint's compliance platform ensures secure and appropriate client-to-Advisor interactions.

Upsides

Growing demand for expert networks in niche industries like renewable energy and biotechnology.

Expansion of remote work increases demand for digital expert network services.

Rising importance of ESG criteria boosts demand for expert insights in these areas.

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