Client Success Manager - Experian Health - Remote
ExpediaSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Health Tech, Digital Health, Healthcare ServicesIndustries
Requirements
Candidates should have 2-3 years of professional experience, ideally in a healthcare or administrative setting, and a Bachelor’s degree or equivalent work experience. They should possess strong organizational and prioritization skills, be comfortable navigating EMRs and working with data, and demonstrate tech-savviness and a willingness to learn new systems. Experience with ECW, Athena, or similar systems is a plus, as is prior MA experience.
Responsibilities
As a Client Success Associate, the individual will support clients across a range of issues including onboarding, issue management, retention, technical solutioning, and satisfaction. They will gather client and product feedback, identify opportunities for process improvements, collaborate with internal teams, help identify and escalate issues, maintain accurate records, and establish relationships as a trusted partner to both internal and external stakeholders to ensure clients realize the value of Heartbeat’s offerings.
Skills
Client Support
Onboarding
Issue Management
Customer Satisfaction
Feedback Collection
Process Improvement
Cross-functional Collaboration
Documentation
Heartbeat Health
Telehealth solutions for cardiovascular care
About Heartbeat Health
Heartbeat Health focuses on improving cardiovascular care through telehealth solutions. Their platform connects with cardiovascular clinics to provide real-time clinical data, enabling same-day diagnostic readings and virtual consultations for patients at moderate to high cardiovascular risk. This integration helps healthcare providers streamline their workflows and enhance patient engagement, making chronic disease management more effective. Unlike other telehealth services, Heartbeat Health specializes in cardiology, offering tailored solutions that improve patient outcomes. The company's goal is to create a modern cardiology ecosystem in the U.S. by making cardiovascular care more accessible and proactive.
Key Metrics
New York City, New YorkHeadquarters
2017Year Founded
$54.4MTotal Funding
LATE_VCCompany Stage
Data & Analytics, HealthcareIndustries
51-200Employees