Client Services Specialist

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

sFOX is a full-service prime dealer uniting liquidity from over 30 exchanges and OTC desks in one easy-to-manage platform. sFOX’s platform provides traders with best execution services from a single account, a single counterparty, and a single workflow — giving traders greater capital efficiency. Its smart order router algorithmically routes traders to the most competitive prices worldwide, reducing slippage and improving trade performance across immense scale.

sFOX is committed to the highest standards of investor protection and reliability. The platform is SOC 2 certified and provides access to the market 24/7 with 99.99% uptime. Founded in 2014, the company is backed by Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, and executives from PayPal and Airbnb.

We’re on a mission to open the world’s financial markets to everyone and we’re looking for exceptional talent to join our rapidly growing team.

The Role:

Our Client Services Specialists (“CSS”) serve as the primary point of contact for customers. They are sFOX’s voice to the client and provides the connection between our Sales, Compliance and Operations teams. Our CSSs possess a “second-to-none” work ethic and an upbeat, positive and passionate attitude about customer service. By responding promptly to client requests, and possessing an acute awareness that allows them to anticipate the client's needs and exceed expectations, our Customer Success is critical to the success of helping maintain sFOX’s exemplary customer brand.

Requirements

• Customer Service Orientation: Demonstrated commitment to providing excellent customer service.
• Language Proficiency: Fluent in English language.
• Communication Skills: Effective communication, including listening, verbal, and written skills.
• Compliance Awareness: Understanding of and adherence to compliance regulations.
• Teamwork & Collaboration: Supports team/department collaboration and inclusion.
• Problem-Solving/Analysis: Ability to analyze problems and develop solutions.
• Planning & Organizing: Ability to plan and organize work effectively.
• Experience: Experience in a trading firm, payment processing, or related field.

Responsibilities

• Provide a best-in-class customer service experience over the phone and through various communication tools, responding to client requests and anticipating unstated needs.
• Analyze customer problems and provide information and solutions in a timely and efficient manner through demonstrated effective listening.
• Communicate with customers directly over the phone or email to identify potential fraud.
• Thoroughly account information as part of client onboarding.
• Work efficiently and effectively, both as a team and independently, documenting request outcomes for accurate tracking and analysis.
• Develop and maintain positive customer relations and coordinates with other departments within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
• Utilizes appropriate resource materials to effectively and accurately interpret, respond and resolve customer inquiries and problems.
• Employs strong interpersonal skills to handle high-impact communications courteously and professionally.

Company Information

sFOX is a full-service prime dealer uniting liquidity from over 30 exchanges and OTC desks in one easy-to-manage platform. sFOX’s platform provides traders with best execution services from a single account, a single counterparty, and a single workflow — giving traders greater capital efficiency. Its smart order router algorithmically routes traders to the most competitive prices worldwide, reducing slippage and improving trade performance across immense scale.

sFOX is committed to the highest standards of investor protection and reliability. The platform is SOC 2 certified and provides access to the market 24/7 with 99.99% uptime. Founded in 2014, the company is backed by Social Capital, Digital Currency Group, Khosla Ventures, DHVC, Haystack, Blockchain Capital, Y Combinator, and executives from PayPal and Airbnb.

We’re on a mission to open the world’s financial markets to everyone and we’re looking for exceptional talent to join our rapidly growing team.