Job Description: Client Relationship Specialist

Employment Type: Full-time Location Type: Hybrid (Remote with 2-3 days/week in Franklin, TN office) Reporting to: Senior Director of Operations Department: Customer Service Industry: Information Technology And Services Function: Customer Service Experience Level: Associate Language: English

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Position Overview

Experian is a global tech company in data and analytics, passionate about transforming lives and creating opportunities through the power of data. We are seeking a Client Relationship Specialist to work with clients, address their needs, provide solutions, and ensure client satisfaction.

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Responsibilities

• Work with clients to address their needs and provide solutions.
• Present detailed reports to clients and management.
• Manage client records and documentation.
• Perform reconciliations to ensure accuracy in client accounts.
• Collaborate with other teams to improve client satisfaction.

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Requirements

• 2+ years of experience in client services or a related field.
• Proficiency in Microsoft Excel and other applications.
• Excellent communication skills, both written and verbal.
• Highly organized with strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritize effectively.

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Company Information

About Experian: Ready to make a difference? Experian has evolved into a global tech company in data and analytics. We're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses and society. We're a member of the FTSE 30 and for more than 125 years we've helped economies and communities flourish – and we're not done.

Discover the Unexpected - Our 22k amazing employees in 30+ countries believe the possibilities for you, and the world, are growing. We're investing in the future, through new technologies, experienced people and new ideas so we can help create a better tomorrow. To do this we employ 'big-thinkers' that share our purpose #uniquelyexperian.

Experian's Culture: Our uniqueness is that we celebrate yours. Experian's culture and people are main differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.

Equal Opportunity Employer: Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, color, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. All your information will be kept confidential according to EEO guidelines. #LI-Hybrid

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Additional Information & Perks

• 401K: With a 4% company match with immediate vesting.
• Health Benefits: Comprehensive health, dental, and vision plans.
• Paid Time Off: 5 sick days each calendar year, 12 paid company holidays, and 2 paid volunteer days.
• Wellness & Discounts: Wellness plans, online discounts, employee discounts, pet insurance, employee stock purchase programs, and more.