Client Services Analyst triResolve at S&P Global

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

Extensive previous experience with triResolve or similar relevant background
The ability to interpret trade data
Customer relationship skills
Ability to think outside the box and challenge existing status quo
Proficiency in using text editors and advanced spreadsheet functions
Ability to work in a fast-paced environment
Ability to multitask
Good communication skills (verbal and written English)
Good teamwork skills and being a quick learner
The ability to understand complex process flows and concepts, as well as the ability to explain these accurately and concisely to clients
Knowledge of OTC Derivatives and awareness of the OTC Derivative trade processing lifecycle (beneficial)
Basic understanding of market and credit risk management of OTC Derivatives (beneficial)

Responsibilities

Onboarding of new clients/funds and existing clients to new functionality/workflow
Daily assistance to subscribers on all issues relating to the service (via email, phone and in person)
Trade data normalisation / handling
Review reconciliation output; investigate and fix differences
Ensure structured and effective delivery of service
Self-education about current and upcoming market regulations and other significant changes
Partnering with the Customer Success team on operational issues to ensure a positive client experience and relationship is fostered and maintained
Discuss internal requests for new functionalities to improve the product offering
Assist developers and Product Management with requirements and UAT testing as well as being closely involved in the development process

Skills

Key technologies and capabilities for this role

OTC DerivativesPortfolio ReconciliationTrade Data NormalisationClient OnboardingCustomer ServiceReconciliation Analysis

Questions & Answers

Common questions about this position

What skills are required for the Client Services Analyst role?

Required skills include the ability to interpret trade data, customer relationship skills, ability to think outside the box, proficiency in using text editors and advanced spreadsheet functions, ability to work in a fast-paced environment, multitask, good communication skills, teamwork skills, and being a quick learner.

What experience is needed for this position?

Extensive previous experience with triResolve or similar relevant background is required, along with the ability to understand complex processes.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What kind of teamwork or collaboration is involved in this role?

The role involves close collaboration with Business Management, Product Management, Development, Sales teams, and the Customer Success team, in a team of dedicated staff working with major financial institutions worldwide.

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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