[Remote] Client Service Technician - Roanoke, VA at GE Healthcare

Remote

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 2+ years of experience servicing electrical, electronics, IT or mechanical equipment
Experience with Web applications as well as Microsoft suite of products
Comply with GEHC's standard background check, including a post-offer drug test
During employment, comply with all customer access policies, including obtaining and/or providing proof of required immunizations, and additional drug tests or background checks (including a federal government background check if assigned to support a contract with the federal government)
Able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time
Able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity
Specific vision abilities including color, close vision, distance vision, peripheral vision and depth perception
Must have and maintain a valid Driver's License
Willingness to be available "after hours", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary

Responsibilities

Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment
Perform ‘First Look' on at least one imaging or LCS modality
Under supervision, evaluate basic, customer biomedical equipment issues and implement appropriate repairs, and as assigned, perform PM and safety/environmental inspections
Learn to complete on-time and accurate Preventative Maintenance and Field Modification Instructions
Assist more experienced Field Engineers with equipment installation
Maintain daily communications with customers as directed, to ensure resolution and proper follow-up, leading to strong customer relations and ongoing customer satisfaction
Follow appropriate GE policies, procedures, hospital protocol, and completes necessary documentation
Work as a member of local team to provide efficient service delivery to all accounts within the assigned area
Effectively communicate and partner with teammates and colleagues
Keep up to date on administrative responsibilities (e.g., maintaining customer service logs and internal service records in a timely manner, ordering repair parts, managing cycle times)
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and support implementation of corrective action plans to resolve customer issues in a timely manner
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently
Keep up to date with competitor information and market trends

Skills

Key technologies and capabilities for this role

biomedical equipment repairtroubleshootingpreventative maintenancefield serviceequipment installationcustomer serviceservice logsrepair parts management

Questions & Answers

Common questions about this position

What qualifications are required for the Client Service Technician role?

Candidates need an Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; or equivalent military education; or participation in GEHC's Biomed/FE Services Internship or Military Externship; or a High School Diploma/GED with 2+ years of experience servicing electrical, electronics, IT, or mechanical equipment. Experience with Web applications and the Microsoft suite of products is also required.

Is this Client Service Technician position remote or on-site?

This information is not specified in the job description.

What is the salary for the Client Service Technician role in Roanoke, VA?

This information is not specified in the job description.

What does the team structure look like for this role at GE Healthcare?

The role involves working as a member of a local team to provide efficient service delivery, partnering with experienced Field Service Engineers and Biomedical Technicians, and collaborating with teammates and colleagues.

What makes a strong candidate for this Client Service Technician position?

Strong candidates have the specified educational background or equivalent experience servicing equipment, familiarity with Web applications and Microsoft products, and are eager to learn troubleshooting, repair, and installation under supervision while prioritizing customer satisfaction.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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