[Remote] Field Service Specialist at Vontive

Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, Kidney CareIndustries

Requirements

Experienced in biomedical engineering, including installation, maintenance, and repair of medical devices
Ability to diagnose issues, perform mechanical adjustments, and apply independent judgment to resolve complex equipment problems
Compliance with SLAs, quality standards, safety protocols, hospital regulations, and environmental, health, and safety policies
Hands-on technical skills for electro-mechanical medical equipment, including calibration, troubleshooting, and root cause analysis
Strong communication and interpersonal skills to interact with customers, provide training, and maintain relationships
Ability to work autonomously, manage a service territory, schedule calls, travel efficiently, and handle variation in work
Attention to detail for documentation, inventory control, parts ordering, and test equipment calibration
Professional representation of the company through positive attitude, appearance, and engagement
Embrace Vantive’s cultural values of Care, Own it, Trust, and Innovate

Responsibilities

Perform installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment
Diagnose and resolve equipment failures, identifying root causes and implementing corrective actions
Manage service territory by scheduling service calls, preventive maintenance, and travel to meet SLA commitments
Maintain accurate documentation of service activities, maintenance records, and inventory transactions; ensure test equipment is calibrated
Plan and order necessary parts for service and maintenance, maintaining proper inventory control
Provide training and guidance to customer personnel on equipment operation, maintenance procedures, and inspection techniques
Communicate effectively with customers regarding service status, arrival times, and issue resolution
Mentor and support other service technicians; contribute to departmental meetings, training events, and knowledge sharing
Participate in installation projects, field actions, and assigned initiatives; may lead projects as needed
Ensure proper handling of delicate components and adherence to all policies
Manage travel to clinical and stakeholder sites for technical support, training, and meetings
Perform other duties as assigned

Skills

Key technologies and capabilities for this role

electro-mechanical repairmedical equipment installationpreventive maintenanceequipment calibrationtroubleshootingSLA compliancesafety protocolscustomer servicetechnical training

Questions & Answers

Common questions about this position

What does the Field Service Specialist role involve?

The role involves performing installation, calibration, preventive maintenance, and repairs on electro-mechanical medical equipment in clinical and hospital settings, managing a service territory, and providing customer training while ensuring SLA compliance.

Is travel required for this position?

Yes, the position requires travel to manage an assigned territory and perform services in clinical and hospital settings.

What skills are essential for the Field Service Specialist?

Essential skills include hands-on technical problem-solving with electro-mechanical medical devices, strong customer communication, attention to detail, ability to work autonomously, and analytical skills for diagnosing equipment failures.

What is the company culture like at Vantive?

Vantive fosters a community of focused, courageous people who don't settle for mediocre, are driven to improve patients' lives, and emphasize positive customer experiences, strong communication, and professional representation.

What makes a strong candidate for this Field Service Specialist role?

Strong candidates are hands-on technicians who enjoy solving advanced technical problems, interacting with customers, working autonomously with travel, and maintaining attention to detail while mentoring others.

Vontive

Provides investment property mortgage solutions

About Vontive

Vontive provides investment property mortgages using technology to simplify and speed up the loan process. Their main product is a "bolt-on" technology that allows retail brands to easily launch their own mortgage services without needing programming skills. This no-code solution can be set up in just a few weeks, making it quicker for brands to offer mortgages. Vontive stands out from competitors by acting as a bridge between real estate investors, lenders, and capital providers, charging fees for their services that reduce traditional risks and inefficiencies in real estate financing. The company's goal is to modernize the investment real estate market by making the mortgage process more efficient and transparent for both retail brands and financial institutions.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$32.1MTotal Funding

DEBTCompany Stage

Financial Services, Real EstateIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Parental Leave

Short- and Long-term Disability Coverage

Life Insurance

Wellness Program

Risks

Increased competition from fintech companies could erode Vontive's market share.

Potential regulatory scrutiny may lead to higher compliance costs and challenges.

Economic downturns could impact demand for investment property mortgages.

Differentiation

Vontive offers a no-code, white-label mortgage solution for real estate investors.

The platform integrates financial institutions through a unique debt marketplace.

Founded by industry veterans, Vontive leverages decades of mortgage and financial expertise.

Upsides

Vontive ranked #10 on the 2022 Deloitte Technology Fast 500 with 9,154% growth.

The company has financed over $1.1 billion in residential properties since April 2022.

Vontive's B2C ecosystem reaches over 1.5 million real estate investors.

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