Client Service Supervisor at RPS North America

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Legal Services, Office ServicesIndustries

Requirements

High School Diploma or equivalent; bachelor’s degree preferred
3+ years experience managing office services, reprographics, and light facilities
Law firm experience preferred
5+ years of experience in operational management or client services lead
Supervisory experience managing 5–10 staff members
Strong interpersonal, communication, and problem-solving skills
Experience in office services, facilities, or law firm environments preferred
Proficient in MS Office and other business software
Client-focused with integrity and professional presence
Ability to manage multiple priorities and maintain confidentiality
Skilled in conflict resolution and staff performance management
Strong organizational skills and attention to detail
Ability to lift/move 40–60 lbs.; stand, walk, or sit for extended periods
Manual dexterity for office equipment operation
Up to 25% local travel

Responsibilities

Supervise legal print, production, and binding services, ensuring accuracy, compliance, and timely delivery of all materials, including document reproduction and distribution critical to law firm operations
Serve as the main on-site client contact and handle escalations
Manage staff schedules, resources, and coverage for absences or emergencies
Track and report key performance metrics (KPIs/SLAs, P&L, budgets)
Lead staff development, coaching, and training; conduct performance reviews
Maintain a safe, professional, and organized work environment
Oversee vendors and coordinate special projects
Participate in client business reviews and support operational improvements

Skills

Key technologies and capabilities for this role

Supervisory ExperienceStaff ManagementReprographicsPrint ProductionBinding ServicesDocument ReproductionMS OfficeKPI TrackingP&L ManagementBudgetingClient ServicesFacilities ManagementConflict ResolutionPerformance Reviews

Questions & Answers

Common questions about this position

What is the pay range for the Client Service Supervisor position?

The pay range is $70,000 - $75,000 USD.

Is this role remote or on-site, and where is it located?

The role is on-site in New York City, overseeing services for a top-tier law firm, with up to 25% local travel.

What experience and skills are required for this position?

Candidates need 3+ years managing office services, reprographics, and light facilities, 5+ years in operational management or client services, supervisory experience with 5–10 staff, plus strong interpersonal, communication, and problem-solving skills. Proficiency in MS Office is also required, with law firm experience preferred.

What benefits does RPS North America offer?

Benefits include Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identity Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, and 401k.

What career growth opportunities are available in this role?

The position offers career growth through learning new skills, a culture of learning and development, recognition programs, and opportunities to uncover other career paths.

RPS North America

Global consulting firm for diverse sectors

About RPS North America

RPS North America provides consulting and advisory services across various sectors, including property, energy, transport, defense, government services, and water resources. The company helps clients, which range from large corporations to non-profits, navigate complex challenges and achieve regulatory compliance through a wide array of services. These services include management consulting, environmental consulting, project management, and digital solutions, among others. RPS North America stands out from its competitors by leveraging its deep expertise and global presence to deliver tailored solutions that meet specific client needs. The company's goal is to drive sustainable growth and address critical issues such as infrastructure development and risk management, ensuring a consistent demand for its high-value services.

Delft, NetherlandsHeadquarters

1970Year Founded

$31.5KTotal Funding

ACQUISITIONCompany Stage

Consulting, Energy, Enterprise SoftwareIndustries

5,001-10,000Employees

Risks

Increased competition from AECOM with new regional director.

Acquisition by Tetra Tech may impact client relationships.

Internal competition from NEO Material Development Kit could cause brand confusion.

Differentiation

RPS Group offers a wide range of consulting and advisory services.

The company has a strong focus on sustainability and environmental consulting.

RPS leverages its global presence and multidisciplinary teams for tailored solutions.

Upsides

Increased demand for environmental consulting due to global sustainability focus.

Growing interest in digital transformation aligns with RPS's expertise.

Expansion of green finance offers new project opportunities for RPS.

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